Shift Lead

Heyday Skincare; Boston (MA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Employee discounts

Competitive Hourly Wage

Professional Growth Opportunities

Job summary

Heyday Skincare is seeking a Shift Lead in Boston, MA, who will play a vital role in creating a world-class client experience. Responsibilities include supervising staff, managing appointments, and ensuring efficient operations.

The ideal candidate has exceptional customer service skills, confidence in sales, and the ability to thrive in a fast-paced environment. Join us in fostering a diverse and inclusive workspace.

Qualifications

• Flexibility to work a non-traditional schedule, including weekends.
• Proactive approach with the ability to take initiative and execute tasks independently.

Responsibilities

• Provide top-notch client service and hospitality.
• Supervise on-shift staff, including deployment and troubleshooting.
• Manage Skin Therapist appointments within our booking system.

Skills

Exceptional customer service and problem-solving skills

Confidence in selling products and services

Excellent verbal and written communication skills

Ability to manage multiple tasks efficiently

Job description

Benefits

• Employee discounts
• Competitive Hourly Wage
• Membership and Product Commission
• Discounted Facials
• Friends & Family Discount on Services
• 35% Product Discount
• Professional Growth Opportunities

The Ideal Candidate

• Exceptional customer service and problem‑solving skills.
• Confidence in selling products and services.
• Ability to manage multiple tasks efficiently in a fast‑paced environment.
• Proactive approach with the ability to take initiative and execute tasks independently.
• Excellent verbal and written communication skills, with the ability to collaborate with diverse personalities.
• Flexibility to work a non‑traditional schedule, including weekends, opening shifts and closing shifts.

About the Role

As a Shift Lead, you are the cornerstone of our organization’s success. Your expertise lies in creating a world‑class client experience in our shops. You achieve this by connecting with our clients, offering product recommendations, anticipating their unique needs, resolving queries, and leading a team.

What You’ll Do

• Provide top‑notch client service and hospitality.
• Work with the Shop Manager to handle schedule adjustments, ensuring efficient operations.
• Manage Skin Therapist appointments within our booking system.
• Supervise on‑shift staff, including deployment, delegation and troubleshooting.
• Contribute to the training and coaching of new Host team members.
• Assist in daily shop tasks and projects.
• Demonstrate product knowledge, support restocking efforts, manage inventory, and assist clients with product sales and returns.

Our Commitment

Heyday is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.