Shift Lead

Namely; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Training & development

Competitive Hourly Wage

Membership and Product Commission

Discounted Facials

Friends & Family Discount on Services

35% Product Discount

Professional Growth Opportunities

Job summary

Namely in Boston, MA is seeking a Shift Lead to enhance client experiences in our shops. You will be responsible for delivering exceptional service, managing appointment schedules for Skin Therapists, and supervising on-duty staff. The ideal candidate is proactive, possesses exceptional problem-solving skills, and can confidently sell products. Flexibility in scheduling is essential, and opportunities for professional growth are provided. Join us in fostering an inclusive, diverse environment where everyone can thrive.

Qualifications

• Exceptional customer service and problem-solving skills.
• Confidence in selling products and services.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Proactive approach with the ability to take initiative.
• Excellent verbal and written communication skills.
• Flexibility to work a non-traditional schedule.

Responsibilities

• Provide top-notch client service and hospitality.
• Work with the Shop Manager to handle schedule adjustments.
• Manage Skin Therapist appointments.
• Supervise on-shift staff and manage tasks.
• Contribute to the training of new team members.
• Assist in daily shop tasks and projects.

Skills

Exceptional customer service skills

Problem-solving skills

Confidence in selling products

Ability to manage multiple tasks

Excellent verbal and written communication

Flexibility to work non-traditional hours

Job description

Benefits

• Employee discounts
• Training & development
• Competitive Hourly Wage
• Membership and Product Commission
• Discounted Facials
• Friends & Family Discount on Services
• 35% Product Discount
• Professional Growth Opportunities

The Ideal Candidate

• Exceptional customer service and problem-solving skills.
• Confidence in selling products and services.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Proactive approach with the ability to take initiative and execute tasks independently.
• Excellent verbal and written communication skills, with the ability to collaborate with diverse personalities.
• Flexibility to work a non-traditional schedule, including weekends, opening shifts, and closing shifts.

About the Role

As a Shift Lead, you are the cornerstone of our organization's success. Your expertise lies in creating a world-class client experience in our shops. You achieve this by connecting with our clients, offering product recommendations, anticipating their unique needs, resolving queries, and leading a team.

What You’ll Do

• Provide top-notch client service and hospitality.
• Work with the Shop Manager to handle schedule adjustments, ensuring efficient operations.
• Manage Skin Therapist appointments within our booking system.
• Supervise on-shift staff, including deployment, delegation, and troubleshooting.
• Contribute to the training and coaching of new Host team members.
• Assist in daily shop tasks and projects.
• Demonstrate product knowledge, support restocking efforts, manage inventory, and assist clients with product sales and returns.

Our Commitment

Heyday is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.