Shift Coordinator - Tuscan Village $13.00 + avg. $9.07 tips!

Salt & Straw; Salem (NH); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Mental health support

Flexible scheduling

Paid parental leave

Team member discount

Job summary

Salt & Straw in Salem, NH is hiring Shift Leads to support daily shop operations, coach team members, and deliver outstanding guest experiences in a fast-paced retail food-service setting.

The role involves customer service, team coordination, coaching, and ensuring smooth day-to-day operations while maintaining product quality and safety standards.

Qualifications

• High school diploma or GED is required or preferred.
• 6+ months of food service, restaurant, retail or hospitality experience is preferred.
• Availability for evenings, weekends, and holidays is required.

Responsibilities

• Coordinate daily shop operations to ensure a smooth guest experience.
• Coach and support team members with real-time feedback and training.
• Deliver excellent customer service and resolve guest concerns thoughtfully.

Skills

Leadership

Communication

Team coordination

Customer service

Education

High school diploma or GED

Job description

Job Details

Job Location: Tuscan Village - Salem, NH 03079

Salary Range: $13.00 - $13.00 Hourly

Job Category: Retail

Join the Team That Scoops Magic

Now Hiring: Shift Leads– Salt and Straw

At Salt & Straw, we believe in making it count—every shift, every scoop, and every guest interaction.

We’re hiring Shift Leads in a fast-paced hospitality environment to support daily shop operations, assist team members during shifts, and create great guest experiences.

This role includes customer service, supporting team workflows, providing coaching and feedback, and ensuring smooth day-to-day operations in a retail food service setting.

If you enjoy working with people, thrive in hospitality or retail environments, and care about creating great guest experiences, we’d love to meet you.

What You’ll Do:

Shift Leads play a key role in creating exceptional guest experiences while coaching and supporting team members throughout each shift.

You will:

• ShiftLeads willcoordinate daily shop operations to ensure a smooth and welcoming guest experience
• Guide Scoopers throughout the shift, managing task assignments, breaks, and team support
• Deliver exceptional customer service and thoughtfully resolve guest concerns
• Support shop operations by scooping, waffling, hosting, operating the register, cleaning, and jumping in wherever needed
• Coordinate opening, closing, and daily operational tasks to maintain shop standards
• Coach and support Team Members through real-time feedback and training
• Help maintain product quality, food safety, cleanliness, and workplace safety standards
• Assist with inventory counts, supply management, cash handling, and daily documentation
• Ensure third-party delivery orders are prepared accurately and meet quality standards
• Foster a positive, inclusive work environment where Team Members feel supported and valued
• Learn and share flavor stories to help guests discover their next favorite scoop
• Partner with shop leadership to uphold operational standards and support team development

Qualifications

What You’ll Get

• Financial Flexibility: Optional earned wages access, plus 401(k) match with 50% company match up to 1% of your salary after three months—even for part-time Team Members
• Health & Wellness: Medical, dental, and vision coverage may become available after 780 hours worked, plus Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and supplemental coverage like Accident, Critical Illness, and Hospital Indemnity Insurance
• Mental Health Support: Free, 24/7 access to licensed mental health professionals for you and your family via text, chat, web, and in-person sessions
• Work-Life Balance: Flexible scheduling, 1 hour of Sick Time per 30 hours worked, 12 weeks of Paid Parental Leave at 70% pay, and 2 hours of Paid Voting Time
• Education & Growth: Up to $1,800/year for learning goals, plus career development and growth opportunities within Salt & Straw
• Perks & Discounts: 30% Team Member discount, early access to new flavors, Commuter FSA, UHC Wellness Rewards (earn up to $1,000), and affordable FIGO Pet Insurance
• Inclusive Culture: A welcoming, supportive workplace where every Team Member is valued, respected, and inspired

You’rea Great Fit If You:

• Are 18+ years old
• Are available to work evenings, weekends, and holidays
• Can work at least 3 shifts per week, including 2 closing shifts
• Have a high school diploma or GED
• Bring 6+ months of food service, restaurant, retail, coffee, or hospitality experience (1+ year preferred)
• Enjoy coaching, motivating, and supporting others
• Have strong communication skills and a passion for customer service
• Thrive in fast-paced, team-oriented environments
• Are excited to grow your leadership skills and take on greater responsibility
• Are comfortable discussing flavors, offering samples, and creating memorable guest experiences

Ready to Scoop the Unbelievable?This is more than a job.It’sa chance to build something that matters, with your hands, your heart, and a whole lot of ice cream.

Important Notes

• Food Allergy Warning: This role involves working in an environment where common food allergens (peanuts, tree nuts, dairy, eggs, soy, wheat, seafood) are present.
• Equal Employment Opportunity: Salt & Straw is committed to creating an inclusive workplace and provides equal opportunity to all applicants, regardless of race, gender, sexual orientation, disability, or background.
• E-Verify Participation: We participate in E-Verify to confirm work authorization.

Our Values

• Create the Unbelievable
• Show Up Generously
• Act with Thoughtful Curiosity
• Share Human Kindness
• Make It Count