Guest Experience - Security Officer

Hornblower Corp; San Francisco, Northern (CA, KY); On-site; USD 42,000 - 52,000; Full time

Job summary

Hornblower Group is seeking a Security/Safety Agent for Alcatraz Cruises in San Francisco. The role focuses on maintaining safety for guests and staff, managing crowd flow, and serving as the first responder to incidents on the landing and vessels.

The position requires strong customer service, security awareness, and the ability to work flexible shifts, including early mornings or late nights. The job emphasizes representing the company with professionalism and safety in all situations.

Qualifications

• 1 year Customer Service Experience Required
• Security Card/ Certification Preferred
• TWIC – Transportation Works Identification Card required, or ability to obtain
• Security, Law Enforcement and/or Military Experience Preferred
• Open schedule and ability to work any assigned schedule, including holidays and weekends
• Ability to work a shift that may start as early at 7:00 am or end as late as 12:00 am. Shifts are 8 hours.

Responsibilities

• To ensure safety and security for guests and employees, assesses behavior, identifies suspicious activity and potential threats and responds according to standards set forth by management.
• Ensures cars using parking lot have authority to do so. Provides parking information for guests who need to park.
• Communicates drop off and pick up policy with bus drivers transporting groups.
• Provides reports as requested by management, such as daily shift logs, incident reports.
• Following a schedule or at management’s direction, rotates among various stations including patrolling the landing, outside and inside.
• Answer questions posed by guests.
• Additional job duties as assigned.

Skills

Customer Service

Security Awareness

Shift Work

Emergency Response

Job description

Alcatraz Cruises CA, Pier 33, Alcatraz Landing, San Francisco, California, United States of America

Job Description

Posted Friday, August 14, 2026 at 10:00 AM

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems . Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfrontlogisticsand management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation,ticketingand website integration services for clients in the transportation,tourismand entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’sadditionalcorporate officesresidein San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visithornblowercorp.com.

Position Summary:

While using excellent customer service skills, this position simultaneously ensures the security and safety of employees and guests and maintains crowd control. The Security/Safety agent is the predominant presence in the Landing area and has the responsibility to represent the company and provide the highest degree of customer service in all situations and interactions with both the guest and non-guest public. The Security/Safety agent is the first responder to all incidences and emergency situations on the landing and as needed on the vessels. In addition, ensures the safe and efficient movement of cars, shuttles and buses in and out of company parking lot.

Duties and Responsibilities:

• To ensure safety and security for guests and employees, assesses behavior, identifies suspicious activity and potential threats and responds according to standards set forth by management.
• Ensures cars using parking lot have authority to do so. Provides parking information for guests who need to park.
• Communicates drop off and pick up policy with bus drivers transporting groups.
• Provides reports as requested by management, such as daily shift logs, incident reports.
• Following a schedule or at management’s direction, rotates among various stations including patrolling the landing, outside and inside.
• Answer questions posed by guests.
• Additional job duties as assigned.

Requirements & Qualifications:

• 1 year Customer Service Experience Required
• Security Card/ Certification Preferred
• TWIC – Transportation Works Identification Card required, or ability to obtain
• Security, Law Enforcement and/or Military Experience Preferred
• Open schedule and ability to work any assigned schedule, including holidays and weekends
• Ability to work a shift that may start as early at 7:00 am or end as late as 12:00 am. Shifts are 8 hours.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.

Alcatraz Cruises CA, Pier 33, Alcatraz Landing, San Francisco, California, United States of America