Shift Coordinator

Hershey Entertainment & Resorts; Hershey (CA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free Hersheypark admission

Free parking at Hersheypark

Discounts on food & shopping

Job summary

Hershey Entertainment & Resorts is seeking a Part-Time Team Member for our hospitality team. You will support restaurant management, coordinate FOH/BOH communications, handle guest inquiries, and help enforce brand standards while contributing to a high-quality guest experience.

The role offers perks linked to Hersheypark, food and shopping discounts, and employee benefits as soon as you receive your ID. Ideal candidates have 1+ year hospitality experience and possess ServSafe/RAMP

Qualifications

• 1 year or more experience in Hospitality/Tourism or Food & Beverage.
• Must be 18 years of age or older.
• Post-Employment - RAMP and ServSafe Manager Certifications.

Responsibilities

• Supervise, train, and motivate employees and manage assignments to uphold customer service standards.
• Coordinate employee shifts, breaks and closing tasks, and prepare summary reports.
• Perform opening/closing duties, cash-out procedures, and floor supervision.
• Identify process improvements to boost efficiency, safety, productivity and profitability.
• Maintain high-quality service and guest satisfaction, answer questions and make recommendations.
• Draft weekly schedules based on management direction and staffing needs.
• Provide backup to management and support teammates to complete tasks.
• Oversee proper cash handling, cleaning, sanitation, service and food prep.
• Stay informed about offerings and promotions to assist guests.
• Perform other duties as assigned.

Skills

Google Suite

Microsoft Excel & Word

Education

ServSafe Manager Certification

RAMP Certification

Job description

Devon Seafood + Steak - Comfortably upscale and refined. Devon provides the perfect atmosphere for guests to enjoy simply prepared seafood sourced globally and premium steaks. Our wine cellar offers an award winning wine list and handcrafted cocktails that complement a one-of-a-kind dining experience.

This position is responsible for supporting restaurant management and coordinating shifts. Additionally, it is responsible for directing and assisting the front of house team, maintaining communication between the front of house and the back of house, taking care of any employee and guest issues, customer interactions, enforcing brand standards, and financial accountability.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Items marked with an asterisk are essential functions of this position):

• Supervise, train, and motivate employees. Assign work in order to uphold customer service standards. Make corrections as necessary.*

• Supervise and coordinate employee shifts. Manage employee breaks and shift changes, complete summary reports, assign work, and ensure completion of all prep or closing work.*

• Perform all opening and/or closing duties. Complete opening/closing walk-throughs and oversee cash-out and other cash closing procedures.*

• Maintain presence on floor to observe processes and make recommendations on process improvements to enhance efficiency, safety, productivity, and profitability.*

• Maintain fast, accurate, and outstanding service, ensure an excellent customer experience, respond to guest concerns, and make sure all products are consistent with company standards.*

• Draft and write weekly schedules based on direction from management, staffing needs, and employee availability.*

• Provide backup to manager and act as team player to support other employees in completing tasks.*

• Oversee and ensure proper cash handling, cleaning, sanitation, service, and food preparation.*

• Maintain knowledge of restaurant offerings and promotions. Assist guests by answering questions and making recommendations.*

• Perform other duties as assigned

Qualifications:

• Minimum of 1 years of related Hospitality/Tourism or Food & Beverage experience.

• 18 years of age or older.

• Post-Employment - RAMP and ServSafe Manager Certifications

Knowledge, Skills, and Abilities:

• Skilled in the use of Google Suite and Microsoft Office applications, including Excel and Word.

Job Demands:

While performing the duties of this job, the employee is required to:

• Climbing Ladders Occasional (<33%)

• Reaching Forward Occasional (<33%)

• Climbing Stairs Occasional (<33%) (ft maximum height)

• Lifting Occasional (<33%) (lbs maximum weight)

• Reaching Overhead Occasional (<33%)

• Finger Dexterity Occasional (<33%)

• Hand/Eye Coordination Frequent (34-66%)

• Stooping Occasional (<33%)

• Bending Occasional (<33%)

• Sitting Frequent (34-66%)

• Standing Frequent (34-66%)

• Walking Frequent (34-66%)

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer.