Shift Area Manager

Amazon; Davenport (IA); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Shift Station Manager to oversee operations at a busy delivery station. In this role, you will lead a talented team, ensuring safety and productivity while enhancing customer experience. You will utilize your management skills to drive performance metrics and implement process improvements, all within a fast-paced environment. This position offers the opportunity to make a significant impact in a company known for its commitment to excellence and innovation. If you thrive in a challenging atmosphere and have a passion for leadership, this role is perfect for you.

Qualifications

• Bachelor’s Degree or 2+ years Amazon experience required.
• 2+ years of direct management experience needed.

Responsibilities

• Manage day-to-day operations of the delivery station.
• Lead a team of Process Assistants and Delivery Service Providers.

Skills

Management Skills

Process Improvement

Performance Metrics

Bilingual (Spanish and English)

Flexibility

Education

Bachelor's Degree

2+ years Amazon experience

Job description

At Amazon, we're working to be the most customer-centric company on earth. To achieve this, we need exceptionally talented, bright, and driven people.

Position: Shift Station Manager

Location: Tampico, Tamaulipas, MX

Amazon is one of the most recognizable brand names globally, distributing millions of products annually to our loyal customers. The key focus areas for this role are safety, service quality, customer experience, and department productivity.

Main Responsibilities:

1. Review operational forecasts to determine productivity requirements for sort operations and manage a team to meet all goals.
2. Support safety programs to ensure a safe work environment for all associates and delivery service providers.
3. Identify and lead process improvement initiatives using Lean tools.

Supervisory Responsibilities:

You will manage the day-to-day operations of the delivery station, overseeing the delivery of Amazon orders directly to customers. This includes leading a team of Process Assistants and Delivery Service Providers, conducting meetings and training, assigning duties, and communicating effectively with all stakeholders.

You are responsible for maintaining a safe workplace, ensuring proper training, and addressing the needs of your team to enable optimal performance. Leading change quickly and innovatively is a vital part of this role.

Operational Support:

• Receive, scan, lift, and move shipments up to 25 kg.
• Route shipments within the AMZL coverage area.
• Support and assign duties to process assistants.
• Adapt to operational changes and growth.
• Monitor sorting operations and driver dispatch.
• Stand and walk approximately 5 miles daily.
• Work in construction/distribution environments that may be noisy, unlit, unheated, or not air-conditioned.

Qualifications:

• Flexible schedule, including weekends, nights, and holidays.
• Bachelor’s Degree or 2+ years Amazon experience.
• 2+ years of direct management experience.
• 2+ years of experience with performance metrics and process improvement.
• Fluent in both Spanish and English.
• 1+ years of experience with performance metrics, process improvement, or lean techniques.

Additional Information:

Our inclusive culture empowers Amazonians to deliver the best results. If you require workplace accommodations during the application or onboarding process, please visit this link. For regions not listed, contact your Recruiting Partner.