Shift Advocate

Ywca-El-Paso-Del-Norte; El Paso (TX); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

YWCA Membership

Indoor pools year-round

Lap swimming locations

Fitness facilities access

Fitness classes (Yoga, Pilates, Aquac"

Job summary

YWCA El Paso del Norte Region is seeking a part of a team to oversee the Transitional Living Center and Rapid Rehousing operations. You will monitor security, enforce building rules, and assist residents during various shifts, including overnights and weekends.

The role is grant funded with continuation dependent on funds. Role requires high school diploma or GED, 6 months customer service experience, and CPR/First Aid certification prior to start.

Qualifications

• Six (6) months of customer services experience required; high school diploma or GED.
• Must be willing to work overtime, nights, on call, weekends and holidays.
• Must be able to work with low-income, multi-ethnic clientele and children.
• Knowledge of domestic violence, drugs/alcohol, and related issues.
• CPR and First Aid certification required before start; maintain during employment.
• Proficient with Word, Excel, Outlook; willing to learn homeless database input.

Responsibilities

• Oversees Transitional Living Center (TLC) and Rapid Rehousing (RRH) operations.
• Monitors TLC/RRH security and safety 24/7; enforces building rules and procedures.
• Calls law enforcement for security sences and safety rounds as needed.
• Performs bed checks and room inspections; assists residents as needed.
• Maintains administrative paperwork for shift operations and issues.
• Aids in donor acknowledgement and sorting/organizing donations.

Skills

Customer service

Bilingual English/Spanish

Education

High school diploma or GED

Job description

Join Team YWCA and join a team that makes a difference!

Show Map

• Location 1600 Brown St., Bldg B,El Paso, TX, 79902,United States
• Base Pay $15.00 - $16.00 / Hour
• Employee Type FT Non-Exempt
• Required Degree High school

Description

COMPANY OVERVIEW

The YWCA El Paso del Norte Region is the largest and most comprehensive YWCA in the United States. We are dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.

Become part of our amazing team—exciting opportunities are waiting for you! Join us in making a difference while growing your career with purpose and passion.

Employment Benefits Include

• Free membership to any of our YWCA locations
• Indoor heated pools open year-round for water aerobics
• Two locations offering lap swimming (East and Central)
• Access to weight rooms and cardio equipment at all locations
• Fitness classes including Yoga, Pilates, Aquacise, and Zumba

Join a team committed to strengthening our community while supporting your personal and professional growth.

Katharine White Harvey Branch - 313 Bartlett Dr. El Paso, TX. 79912

Shirley Leavell Branch - 10712 Sam Snead Dr. El Paso, TX. 79935

Joyce Jaynes Branch - 1600 Brown St. El Paso, TX. 79902

JOB SUMMARY

$16.00hr. Overnight - $15.00hr. Swing Shift

Wednesday & Thursday Overnight Shift 12:00am-8:30am / Fridays, Saturdays Swing Shift 3:30pm-12:00am

Under direct supervision, oversees Transitional Living Center (TLC) and Rapid Rehousing (RRH) operations, facilities’ safety and security. Assists residents of the TLC and RRH during assigned shift (day, swing, grave, weekends and/or on call) as needed. This position is grant funded. Continuation of position is contingent upon the availability of grant funds.

Regular attendance at Employer's place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.

Monitors camera security system 24/7 TLC building and RRH apartment complex onsite.

Monitors gated areas.

Enforces buildings rules and program guidelines, to include but not to be limited to house procedures, cleaning assignments, curfew, operational duties and maintenance issues any time of the day or night.

Calls law enforcement to do security and safety rounds as needed.

Performs participant bed checks and room inspections if applicable.

Contributes to accurate count of participants’ census (children and adult alike) at the TLC.

Provides crisis intervention (physical, emotional or medical) to participants.

Notifies on-call supervisor of all emergency situations, while following the YWCA Safety Officer’s guidelines and procedures for emergency situations – posted at front desk.

Completes and maintains administrative paperwork functions associated with the operation of the property during shift and on issues affecting participants.

Acknowledges community donors, documents donation and give copy to donor, assist in sorting, organizing donations.

Cleans areas of the shelter including but not limited to: staff restrooms daily, shelter common areas, perimeter of the building and shared grass & playground areas when prompted, and shelter rooms and offices, especially upon client exit of the room.

Immediately clean empty shelter rooms and/or apartments and make room ready for the next move in.

Cleans front office daily.

JOB QUALIFICATIONS

Six (6) months of customer services experience is required: or any equivalent combination of experience and training provides the required knowledge, skills and abilities to perform the essential job functions. A high school diploma and/or GED, or high school equivalent is required; Must be willing and able to work overtime, nights, on call, weekends and holidays.

Must be able to work with low-income, multi-ethnic clientele and children.

Knowledge and understanding of domestic violence, drug/alcohol use/effects and emotional, physical and sexual violence required.

Must possess supervisory/negotiating facilitating skills and basic knowledge of conflict/crisis management and inspection procedures.

Must be able to handle complaints and conflict and arbitrate differences effectively.

Must acquire CPR, First Aid certification prior to start of employment. Must maintain these certifications throughout employment.

Must be willing to learn and perform minor maintenance repairs.

Must have solid knowledge of computer applications such as word, excel, outlook, and willing to learn procedure to input data in homeless database.

Must have ability to be objective but caring when dealing with problems of others.

Respect for people and the ability to work well with people and inspire confidence and trust needed.

Must be able to perform general mathematical calculations accurately

Must be able to handle multiple tasks and interruptions.

Must be able to work under pressure.

Must be able to work independently and autonomously as needed.

Must be able to make sound judgments, have excellent decision making skills, and be able to take corrective action based on established policy/procedure quickly and effectively.

Excellent verbal and written communication and negotiating skills required.

Must be empathic and assertive, but not aggressive and be able to work with a difficult & sensitive population

Bilingual capabilities in English/Spanish preferable.

ANTICIPATED BENEFITS

• YWCA Membership and Program Discounts
• Basic Life Insurance and Retirement
• Medical, Dental and Vision