SHFP - Alarm Service Team

SuperHero Fire Protection LLC; Lawrenceville (GA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Top pay in the industry

Culture that cares

Career growth & planning

Life-changing benefits

Team events and recognition

Job summary

Superhero Fire Protection seeks an Alarm Service Department Technician to install, service, and repair alarm systems for residential and commercial clients. You will troubleshoot issues, perform preventive maintenance, and coordinate with customers to tailor solutions that meet safety standards.

The role emphasizes accurate documentation, strong communication, and adherence to safety protocols, contributing to our reputation for reliability and security nationwide.

Qualifications

• High school diploma or equivalent required.
• Basic knowledge of electrical systems and alarm technology preferred.
• Must pass background check and drug screening.

Responsibilities

• Install, test, and maintain alarm systems including burglar, fire, and access control at client locations.
• Diagnose and repair malfunctions in alarm equipment to minimize downtime.
• Perform routine inspections and preventive maintenance for safety compliance.
• Communicate clearly with customers about system operation, maintenance schedules, and required repairs or upgrades.
• Document all service activities in company systems and report recurring issues to management.

Skills

Strong problem-solving

Mechanical aptitude

Electrical basics

Valid driver’s license

Education

High school diploma or equivalent

Job description

Join the Front Line of Fire Protection!

Service Team | Superhero Fire Protection

Lawrenceville | Full-Time | Industry-Leading Pay

Superhero Fire Protection is not your average fire protection company—we’re simply the best. We protect lives and property every day, and none of it happens without the incredible work of our Service Department. This is your chance to be part of a purpose-driven team that offers life-changing benefits, career growth, and an unbeatable culture.

? The Role:

The Alarm Service Department Technician plays a critical role in ensuring the safety and security of residential and commercial clients by installing, maintaining, and repairing alarm systems. This position requires a thorough understanding of alarm technologies and the ability to troubleshoot and resolve technical issues efficiently. The technician will work closely with customers to assess their security needs and provide tailored solutions that meet industry standards. Attention to detail and adherence to safety protocols are essential to deliver reliable and high-quality service. Ultimately, this role contributes to the company’s reputation for excellence in security services and customer satisfaction across the United States.

As part of the Service Team, you’ll be the engine behind our operational excellence. You’ll provide essential support, serve as a liaison for our customers.

What You'll Do:

• Install, test, and maintain alarm systems including burglar alarms, fire alarms, and access control systems at client locations.
• Diagnose and repair malfunctions in alarm equipment and related hardware promptly to minimize downtime.
• Conduct routine inspections and preventive maintenance to ensure optimal system performance and compliance with safety regulations.
• Provide clear and professional communication to customers regarding system operation, maintenance schedules, and any necessary repairs or upgrades.
• Document all service activities accurately in company systems and report any recurring issues or potential improvements to management.

Preferred Qualifications:

• Certification in alarm system installation or maintenance (e.g., NICET, ESA).
• Experience working with fire alarm and security system codes and standards.
• Previous experience in a similar alarm service or security technician role.
• Familiarity with networked security systems and smart home integration.
• Excellent customer service and communication skills.

Why Superhero Fire Protection?

• Top Pay in the Industry – We value your skills and reward them accordingly
• Culture That Cares – We’re a team of everyday heroes who support each other like family
• Career Growth & Planning – You won’t just have a job—you’ll have a plan
• Life-Changing Benefits – Health, dental, vision, retirement, PTO, and more
• Team Events, Recognition, and a Workplace You’ll Actually Love

What We're Looking for Someone who has:

• High school diploma or equivalent.
• Valid driver’s license with a clean driving record.
• Basic knowledge of electrical systems and alarm technology.
• Ability to pass a background check and drug screening.
• Strong problem-solving skills and mechanical aptitude.

Ready to Make a Real Impact?

Be the heartbeat of a company that protects lives and gives back every day.

Requirements

Preferred Qualifications:

• Certification in alarm system installation or maintenance (e.g., NICET, ESA).
• Experience working with fire alarm and security system codes and standards.
• Previous experience in a similar alarm service or security technician role.
• Familiarity with networked security systems and smart home integration.
• Excellent customer service and communication skills.