Sheriff's 911 Communications Officer II - Laterals Only

Riverside Sheriff; Riverside, Northern (CA, KY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Fully Paid Training

Uniforms Provided

Bilingual Pay

Night Shift Differential Pay

Training Officer Pay

Department Wellness Resources

Potential for Advancement and Special


Job summary

Riverside County Sheriff's Office is seeking experienced 9-1-1 Dispatchers at the Sheriff’s Communications Centers for Palm Desert and Riverside locations.

These full-journey level positions require discretion, initiative, and independent judgment as unprecedented situations arise. The role includes extensive training and potential for advancement within a dynamic, high-stakes environment.

Qualifications

• High school diploma or equivalent (GED).
• POST Dispatch Certification required; upload with application.
• Completion of PSAP training or 12 months operating emergency radio dispatch equipment.
• Recent dispatch experience within the last 12 months is desirable.
• Must be able to work rotating shifts, weekends, nights, holidays, with possible overtime.

Responsibilities

• Operate communications equipment including radio systems, phones, TDD, and CAD.
• Receive emergency calls, determine priority, and dispatch units appropriately.
• Transmit orders and maintain radio and CAD communications with agencies.
• Access local, state, and federal systems for information as needed.
• Read maps to locate incidents and respond with proper resources.

Skills

Emergency dispatch

Radio operations

CAD systems

Multi-tasking

Communication

Education

High school diploma

POST Dispatcher Certification

Tools

Radio systems

TDD equipment

CAD systems

Job description

The County of Riverside Sheriff's Office is seeking experienced 9-1-1 Dispatcher Sheriff's Communication Officer IIs to support the Palm Desert and Riverside locations.

The Sheriff's 911 Communications Officer II is the full journey level class in the Sheriff's 911 Communications Officer series. Incumbents in this class provide emergency and routine services Countywide from one of the Sheriff's Communications Centers. Incumbents in this class are characterized by responsibilities, which require the execution of a high degree of discretion, initiative, and independent judgment as to a course of action where unprecedented situations routinely arise.

This class is distinguished from the class of Sheriff's 911 Communications Officer I in that the latter is a trainee level working under direct supervision. The Sheriff's 911 Communications Officer II is further distinguished from the Senior Sheriff's 911 Communications Officer in that the Senior level serves in a lead capacity over Sheriff's Communications Officers and is responsible for their initial and ongoing training.

Please note the Sheriff's 911 Communications Officer II position has opportunity for

POST pay incentives in addition to the hourly wage:

• 4% per hour worked for Basic POST Certificate
• 7% per hour worked for Intermediate POST Certificate
• 12% per hour worked for Advanced POST Certificate

Additional Incentives Include:

• -Fully Paid Training
• -Uniforms Provided
• -Bilingual Pay
• -Night Shift Differential Pay
• -Training Officer Pay
• -Department Wellness Resources
• -Potential for Advancement and Special Assignments

Meet the Team!

The law enforcement professionals of the Riverside County Sheriff's Office, with a staff of over 3,600 dedicated men and women, cover the expanse of over 7,300 square miles in southern California. The Sheriff’s Office is dedicated to serving the citizens of its communities with integrity, professionalism, leadership, and loyalty and believes in service above self.

• Operate a variety of communications equipment including radio systems, enhanced 9-1-1, various telephone systems, Telecommunications Device for the Deaf (TDD) equipment, recording equipment, and computer systems in accordance with Federal Communications Commission regulations, department policy, and standard operating procedures.
• Receive emergency calls and obtain essential information in order to determine priority, locale, and the appropriate emergency units to be dispatched.
• Determine jurisdiction and notify or transfer calls to other agencies when appropriate; dispatch emergency equipment and personnel units to various locations in response to calls for service to ensure necessary coverage.
• Transmit information and orders to, and receive messages from county, city, allied agency, and other emergency units; type all radio transmissions received and sent.
• Make inquiries to local, State, and federal national computer systems to obtain information required by deputies in the field or as requested by other law enforcement agencies.
• Read and interpret maps to locate emergency incidents and determine jurisdiction; may respond to an emergency in the field with communications equipment and set up and operate such equipment.

Education:

Possession of a high school diploma or equivalent (e.g., GED).

Experience:

Completion of all phases of training, including the Public Safety Answering Point (PSAP) position, Back-up radio and two (2) primary radio channels as a Riverside County Sheriff's 911 Communications Officer or twelve (12) months in the operation of emergency radio dispatch equipment in a law enforcement agency.

Certification:

A valid POST Dispatch Certification is required. Must upload a copy of POST Dispatch Certificate with application.

Competitive:

Candidates who have recent/current dispatch experience within the last 12 months are considered highly desirable.

Sheriff's 911 Communications Officers are required to work rotating shifts, weekends, nights, holidays, irregular hours, and may be required to work overtime.

Must meet minimum requirements for Sheriff's Communications Officer I and possess California Peace Officers Standards and Training (POST) Basic Dispatcher Certification.

Knowledge of:

The functions, operations, rules, and regulations of the Sheriff's Department; modern office practices and procedures, and operation of standard office equipment; proper English language usage, spelling, and grammar.

Ability to:

Learn the codes, techniques, and procedures in dispatching emergency units, operating radio, telephone, Telecommunications Device for the Deaf (TDD) equipment, multi-channel recorders, playback machines, alarm systems, Computer Aided Dispatch (CAD) systems, and teleprocessing equipment; communicate effectively orally and in writing; hear telephone calls and radio transmissions despite background noise; analyze emergency situations quickly and adopt effective courses of action; accomplish multiple tasks simultaneously in a controlled and competent manner while working in a challenging environment; complete assigned tasks with accuracy and speed; follow oral and written directions quickly and accurately; communicate clearly, calmly, and tactfully with people from diverse backgrounds who may be emotionally upset; establish and maintain effective working relationships with supervisors, co-workers, law enforcement, fire, medical, other personnel, and the public.

Environmental Conditions:

Incumbents wear headsets to answer emergency and non-emergency calls and view computer displays for prolonged periods of time. Work is done in a sedentary, confined, noisy, fast-paced, and challenging environment.

Candidates must be able to pass an extensive background check that may include a polygraph, psychological, and medical exam. Candidates with ongoing negative contacts with law enforcement will not be considered for hire.

Questions regarding this recruitment

Please contact Andrea Evans at 951-955-3572 or [e-mail]. Please allow 1-2 business days for a response to general inquires.