Sheriff's Emergency Services Dispatcher-25282212

Joinsdsheriff; El Segundo (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Additional pay for training

Future salary increases

Job summary

A county sheriff's department in California seeks a Sheriff’s Emergency Services Dispatcher to join their world-class team. This position involves responding to emergency calls, dispatching personnel, and ensuring public safety. Candidates require training in dispatch systems and must pass background checks. A competitive salary structure includes future increases and additional pay for training roles. Ideal candidates will possess decision-making skills and effective communication capabilities. The role is essential in maintaining community safety and requires flexibility in scheduling.

Qualifications

• Must have at least one year of full-time experience in a public safety role.
• Successful completion of training programs related to dispatch.
• Ability to handle emergency and non-emergency calls.

Responsibilities

• Respond to 9-1-1 calls and dispatch deputies.
• Make quick decisions to ensure safety.
• Work rotating shifts, including holidays and weekends.

Skills

Emergency response

Decision making

Communication skills

Prioritization

Education

One year of experience as Public Safety Radio Dispatcher

Completion of Sheriff’s Emergency Services Dispatcher Program

Job description

Join Our World-Class Team! The Sheriff's Office is hiring experienced individuals for the position of Sheriff’s Emergency Services Dispatcher.

We are looking for people who are capable of taking command of situations in a sensitive and straightforward manner while showing consideration and respect to others. The Sheriff’s Communications Center provides the highest quality professional public safety services to the residents of San Diego County.

Sheriff’s Emergency Services Dispatchers are trained to respond to 9-1-1 emergency and non-emergency calls and are responsible for dispatching deputies in the field. This requires a candidate who can assess accurately, make quick decisions and use good judgment to ensure safety of patrol deputies.

Future Salary Increase

June 2026 – 6.03% increase to base pay (3.5% Across-the-Board + 2.53% Market Adjustment)

June 2027 – 5.53% increase to base pay (3% Across-the-Board + 2.53% Market Adjustment)

The Communications Center is centrally located in Kearny Mesa and is staffed 24 hours a day, seven days a week, 365 days a year. Applicants must be willing to work any/rotating shifts, on holidays or weekends.

Premiums for Eligible Employees

• Eligible employees shall be paid an additional $2.50 per hour to provide training to newly hired staff in the areas of telephone and radio communications in the Sheriff’s Communication Center.
• Eligible employees shall be paid 10% of their base pay when assigned as a lead dispatcher. Furthermore, employees receiving the lead premium shall not be eligible to receive the Sheriff’s Dispatcher Training Premium.

Education and Experience

1. One (1) year of progressively responsible full-time experience as a Public Safety Radio Dispatcher for a municipal law enforcement or fire agency within the last three (3) years, including use of a Computer Aided Dispatch system and 9-1-1 emergency and non-emergency call taking. Previous experience must have included the successful and verifiable completion of a radio training program administered by that agency.
2. Successful completion of the Phones and Inquiry training phases of the Sheriff’s Emergency Services Dispatcher Program administered by the San Diego County Sheriff’s Department AND at least ten (10) months of full-time experience as a Sheriff’s Emergency Services Dispatcher Trainee.

Condition of Employment

As part of the County of San Diego’s pre-employment process, prospective candidates will undergo a background check (including fingerprinting) and a pre-employment medical screening prior to beginning County employment. Additional types of background investigations may be conducted based on the job-related activities of the position.

How to Apply

Applications are completed online. Candidates who meet the minimum qualifications will be notified and given instructions on how to schedule themselves for the performance exam. In order to be considered, all candidates who are notified that they meet the minimum qualifications must take the performance exam. Reasonable accommodation may be made to enable a qualified individual with disabilities to perform the essential functions of a job, on a case-by-case basis.

The CritiCall performance exam can be completed online from home and is a work-simulated computer-based performance test covering the following areas:

• Call summarization
• Character comparison
• Data entry
• Cross-referencing
• Decision making
• Prioritization
• Keyboarding
• Probability
• Map reading
• Reading comprehension
• Memory recall
• Sentence clarity and spelling

Applicants who are successful in passing the performance examination will be placed on a twelve (12) month employment list based on a score received from their application and supplemental questionnaire (100%). Please ensure all information is complete and accurate as the responses you provide on the supplemental application questionnaire will be reviewed using an automated evaluation system. If you are successful in the initial screening process your application will be reviewed individually to confirm that the information you provided is accurate and qualifying.

The County of San Diego now participates in E-Verify.

Veteran Opportunities

As an employer of over 19,000 employees, the County of San Diego is an organization committed to veteran hiring, retention, and professional development. We recognize the contributions and sacrifices made by our veterans and value the unique expertise and leadership qualities they bring to our workforce. We strive to provide veterans with the resources and tools necessary to maximize their employment opportunities, and to assist veterans with their transition into civilian life by applying the valuable skills, knowledge and training acquired in service to positions and career paths at all levels within our large organization.

The County of San Diego offers preferential credits for military service to assist qualified applicants in transitioning from military to civilian careers. The County of San Diego embraces a mission of strengthening our communities with innovative, inclusive, and data-driven services through a skilled and supported workforce.

Under California Government Code Sections 3100 - 3109, public employees are designated as disaster service workers. The term "public employees" includes all persons employed by the state or any county, city, state agency, or public district.

The County of San Diego is committed to valuing diversity and practicing inclusion because our diverse workforce is our greatest asset and our customers are our number one priority.