Sheraton Philadelphia Downtown - Assistant General Manager

Aimbridge-Hospitality; Philadelphia (Philadelphia County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Short-Term & Long-Term Disability

401k Retirement Plan

Paid Time Off

Employee Assistance Program

Job summary

The Sheraton Philadelphia Downtown hotel is seeking an Assistant General Manager to lead hotel operations in the General Manager's absence, coordinating departments, optimizing revenue, and controlling costs. You’ll guide teams and ensure excellent guest service across all touchpoints, acting as a key driver of daily hotel performance.

Ideal candidates bring 5+ years in hotel leadership, supervisory experience, and relevant certifications; a customer-first mindset and strong communication skills

Qualifications

• At least five years of progressive hotel experience (Rooms or F&B).
• Supervisory background required.
• Certifications such as Food Handlers, Alcohol Awareness, CPR, and First Aid preferred.

Responsibilities

• supervise multiple departments and drive profitability by managing teams.
• Proactively spot challenges and ensure smooth daily hotel operations.
• Recruit, hire, and train Guest Services staff and develop ongoing training programs.
• Listen actively and maintain clear communication with colleagues and guests.
• Analyze financial information to support hotel operations.
• Utilize Windows for management reporting and data analysis.
• Ensure professional appearance and grooming standards across staff.
• Provide a service-focused attitude to guests and teammates.

Skills

Captain of Collaboration

Master of Solutions

Talent Scout & Coach

Messenger Extraordinaire

Numbers Ninja

Tech Trailblazer

Organization Champion

Hospitality Hero

Education

Bachelor's degree in Hospitality Management

Job description

Sheraton Philadelphia Downtown - Assistant General Manager Aimbridge Hospitality

Address 201 North 17th Street, Philadelphia, PA, 19103, US

Schedule Full time

Job Type Regular

Description

Join Our Team as an Assistant General Manager!

Are you ready to step into the spotlight? As our Assistant General Manager, you'll be the go-to hero making sure every guest leaves with a smile and our hotel runs like a well-oiled machine! When the General Manager is away, the stage is yours - overseeing departments, boosting revenue, keeping costs in check, and helping your teammates shine. We’re looking for someone who leads with confidence, solves problems like a pro, and communicates so well everyone feels heard. If you value top-notch standards and love bringing happiness to others, this is your chance to turn every day into an adventure. Join us and spark unforgettable moments for our guests - let’s make hospitality fun!

KEY SKILLS/RESPONSIBILITIES

• Captain of Collaboration: Supervise multiple departments and drive hotel profitability by skillfully managing teams and partnering with the General Manager to keep everything running smoothly.
• Master of Solutions: Proactively spot challenges and tackle them head-on to ensure every day at the hotel flows as efficiently as possible.
• Talent Scout & Coach: Play a key role in recruiting, hiring, and training Guest Services staff, and help all team members-from managers to hourly employees-grow through exciting development programs and ongoing training.
• Messenger Extraordinaire: Listen actively, understand concerns, and keep the lines of communication crystal clear with both colleagues and guests.
• Numbers Ninja: Confidently work with financial info and data, using your math superpowers to support our hotel’s operations.
• Tech Trailblazer: Make Windows Operating Systems your best friend for smooth management and insightful reporting.
• Organization Champion: Set the standard for professional appearance and grooming, making sure everyone looks sharp and meets company guidelines.
• Hospitality Hero: Bring a friendly, service-focused attitude to every guest and teammate interaction, ensuring everyone walks away happy.

EDUCATION & EXPERIENCE

• At least five years of progressive hotel experience (Rooms or Food & Beverage), or a four-year degree with 2-3 years, or a two-year degree with 3-4 years of related experience.
• Supervisory background required.
• Ability to stay calm and objective under pressure.
• Must hold or obtain certifications such as Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION

Just two blocks from the Pennsylvania Convention Center, the Sheraton Philadelphia Downtown is walking distance to Love Park, the Franklin Institute, and the iconic Philadelphia Museum of Art. Guests can take advantage of our newly renovated fitness center equipped with Peloton bikes. Relax at our welcoming Terrace restaurant or bar and coffee shop, the Local. Our 759 reimagined guest rooms feature comfortable beds that invite guests to wind down after a busy day, as well as fantastic views of the Benjamin Franklin Parkway, a scenic boulevard that runs through the cultural heart of Philadelphia. For meetings, our planning and banquet staff transform our 58,000 square feet of flexible event space into the perfect venue for conventions, board meetings, or any occasion anyone wants to celebrate.