Sheraton Cerritos - Front Desk Agent

Aimbridge Hospitality; Cerritos (CA); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Zusammenfassung

Aimbridge Hospitality is hiring a Front Desk Agent in Southern California. You will greet guests, handle check-ins/check-outs, and support the front desk with a can-do attitude.

Ideal candidates have a high school diploma or equivalent and familiarity with hotel software and MS Office. This role requires guest-focused service, teamwork, and precise administrative work in a busy hotel setting.

Qualifikationen

• High school diploma or equivalent is required.
• Familiarity with hotel management software and Microsoft Office is preferred.

Aufgaben

• Deliver warm, high-quality guest service and memorable welcome experiences.
• Communicate clearly with guests and team members to ensure smooth operations.
• Think quickly and resolve issues to maintain guest satisfaction.
• Juggle reservations, check-ins, check-outs and financial details with accuracy.

Kenntnisse

Guest Service

Communication

Problem Solving

Multitasking

Ausbildung

High school diploma or equivalent

Hotel-related experience preferred

Tools

Hotel management software

Microsoft Office Suite

Jobbeschreibung

Join Our Team as a Front Desk Agent! The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Join Our Team as a Front Desk Agent! The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Situted just minutes from Anaheim, Long Beach, Los Angeles and other popular destinations, our hotel is a top choice for travelers when visiting Southern California. Visitors can arrive via Los Angeles International (LAX), Long Beach (LGB) or John Wayne (SNA) airports and settle into our beautifully appointed hotel. Nearby family attractions include Knott's Berry Farm, Disneyland and California Adventure Parks. After a busy day spent exploring, guests can retreat to their spacious guest room or unwind with cocktails, conversation, and California cuisine in our vibrant lobby lounge.