Shelter Unit Counselor - Resident Support & Crisis Care

ICL; New York (NY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health benefits (Medical/Dental/Vision

403(b) retirement plan with employer‑M

Paid time off (vacation/personal/sick/

12 paid holidays

Wellness programs

Tuition assistance

Commuter benefits

Pet insurance

Identity theft insurance

Legal plans

Voluntary ancillary benefits

Job summary

ICL at Two Bridges Shelter in New York, NY is seeking a Unit Counselor to support residents through care, socialization, crisis intervention, and monitoring across shelter programs. This onsite role emphasizes compassionate engagement and safety.

Qualifications include a high school diploma and experience in human services; NYS driver’s license preferred, food handler certificate within 45 days; authorization to work in the U.S. Training and a comprehensive benefits package are provided.

Qualifications

• High school diploma or equivalent.
• Some experience in a human services setting.
• Must obtain a food handlers certificate within 45 days of hire (Hylan Shelter only).
• Valid NYS Driver's License preferred.
• Work Eligibility: Must be authorized to work in the U.S.
• Work Location Requirement: Onsite

Responsibilities

• Participate in or conduct orientation for new residents.
• Communicate program processes and activities to residents.
• Provide social support and motivational interviewing interventions.
• Provide transportation for residents to appointments as needed.
• Assist with meal-related activities including warming, serving, and cleanup.
• Document neighborhood activities and resident interactions.
• Participate in crisis intervention as needed.
• Attend management, supervision, and required training meetings.
• Report serious incidents and complete required incident documentation.
• Conduct hourly rounds and ensure resident wellbeing.
• Arrive to work on time and as scheduled.
• Perform other job-related duties as assigned.

Education

High School Diploma or equivalent

Job description

ICL at Two Bridges Shelter in New York, NY is seeking a Unit Counselor to support residents through care, socialization, crisis intervention, and monitoring across shelter programs. This onsite role emphasizes compassionate engagement and safety.

Qualifications include a high school diploma and experience in human services; NYS driver’s license preferred, food handler certificate within 45 days; authorization to work in the U.S. Training and a comprehensive benefits package are provided.