Shelter Support Specialist – Women & Families

One80 Place; Charleston (SC); On-site; USD 21,000 - 28,000; Full time

Job summary

One80 Place in Charleston, SC seeks Shelter Assistants to provide day‑to‑day support for women and families in the shelter, assisting with intake, needs assessments, and housing documents while ensuring safety and confidentiality. You’ll follow trauma‑informed practices and collaborate with case managers to stabilize residents and support housing goals.

The role requires flexibility for evenings, overnights, weekends, and holidays, with emphasis on teamwork and compassionate service in a

Qualifications

• High school diploma; associate or bachelor's in human services preferred.
• Two years' experience in a homeless shelter, domestic violence shelter, or social services setting.
• Experience working with women, families, or vulnerable populations.
• Ability to maintain appropriate boundaries and professionalism in high-stress situations.
• Excellent interpersonal, verbal, and written communication skills.
• Demonstrated ability to work independently and as an effective team member.
• Knowledge of trauma-informed care, crisis intervention, or de-escalation techniques.
• Reliable transportation.

Responsibilities

• Provide day-to-day support to women, children, and families residing in the shelter.
• Greet, orient, and assist new shelter clients during intake and shelter orientation.
• Completes an initial needs assessment and acts upon critical needs appropriately and immediately.
• Identify clients who need assistance securing housing documents and communicate that information to the assigned case manager.
• Ensure the physical safety and security of clients, staff, and facility by following organizational policies and procedures and shelter schedules.
• Regularly monitor common areas and sleeping spaces, inspecting for any potential hazards, risks, or unsafe conditions. Reports any hazards to the Shelter Director.
• Enforce shelter policies, rules, and procedures in a fair and respectful manner.
• Respond appropriately to emergencies, conflicts, or safety concerns by following the Critical Incidents Policies and Procedures.
• Maintain confidentiality and adhere to HIPAA and shelter privacy standards.
• Accurately document daily activities, incidents, and client interactions in HMIS
• Communicate verbally and through the Agency News feature in HMIS client needs, concerns, with case managers, other shelter assistants and supervisors.
• Make medication available to appropriate clients when requested.
• Works in collaboration with shelter and all other One80 Place staff to facilitate a team environment.
• Participates in One80 Place training as required.
• Actively participates in monthly staff and team meetings and commits to group decisions.
• Substitutes for other staff when the need arises.
• Performs other relevant duties assigned by supervisor or other One80 Place management staff.

Skills

Interpersonal communication

Verbal communication

Written communication

Teamwork

Boundaries

Crisis de-escalation

Trauma-informed care

Professionalism

Reliability

Education

High school diploma

Associate or bachelor's in human services or related field

Job description

One80 Place in Charleston, SC seeks Shelter Assistants to provide day‑to‑day support for women and families in the shelter, assisting with intake, needs assessments, and housing documents while ensuring safety and confidentiality. You’ll follow trauma‑informed practices and collaborate with case managers to stabilize residents and support housing goals.

The role requires flexibility for evenings, overnights, weekends, and holidays, with emphasis on teamwork and compassionate service in a