Shelter Support Specialist (Midnights including Weekends)

Omaha Kroc; Monroe, Northern (MI, KY); Hybrid; USD 17,000 - 22,000; Part time

Job summary

The Salvation Army is seeking a Part-time Shelter Supervisor to oversee shelter guests, complete paperwork, and respond to immediate needs, ensuring a safe, harmonious environment.

Responsibilities include supervising common areas, de-escalating conflicts, tracking medications, assisting with meals and cleaning, and coordinating with staff on intake, records, and safety procedures.

Qualifications

• High School Diploma / GED desired; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• 1 or more years working in a shelter type environment
• Must maintain confidentiality and comply with Safe from Harm guidelines and participate in training classes
• Have and maintain ServSafe Certification, or ability to acquire certification within 1 year
• Basic knowledge of Microsoft Office 365
• Knowledge of TEAMS and SharePoint
• Complete Safe From Harm training, and keep current as needed
• Have and maintain current CPR/SED/First Aid certification; or ability to gain certification within 90 days

Responsibilities

• Oversee shelter guests and complete necessary paperwork, attend to the immediate needs of the guests, and encourage safe and harmonious shelter atmosphere
• Ensure daily paperwork is completed in accordance with procedure
• Maintain shelter policy without discrimination
• Assist with menu planning
• Supervise common areas, dorms, lounges, clothing closet, and laundry room
• De-escalate conflict and manage crises as necessary, excellent verbal and written communication
• Perform daily resident/security check on guests, rooms, and exterior of building
• General Office duties: answering the phone, filing, typing, record keeping, recording shift summary
• Attend all trainings and staff meetings as directed
• Cleaning and janitorial work as required, including laundry as needed
• Keep dryer vents clear of dust and lint
• Assist deep cleaning of the kitchen; assist with daily cleaning as needed
• Accurately track resident medications that are under the supervision of The Salvation Army
• Clean empty rooms once resident has exited as needed
• Communicate shelter supply needs to maintenance or corps officer
• In absence of cook, perform kitchen duties
• Help to resolve conflicts between residents
• Remain on duty until replacement arrives
• Perform other duties as assigned
• Handle donations as needed
• Process in-take and exit paperwork as needed
• Help with shelter and social services laundry upon request

Skills

Verbal communication

De-escalation

Crisis management

Conflict resolution

Education

High School Diploma / GED

1+ years shelter experience

Tools

Microsoft Office 365

TEAMS

SharePoint

Job description

#EM42-28917

Position Type

Part-time

Job Description

At The Salvation Army our employees are the heartbeat of our mission. We foster a community of passionate people dedicated to changing lives and bringing hope to those who need it most.

Position Summary: Provide oversight to shelter guests and complete necessary paperwork, attend to the immediate needs of the guests, and encourage safe and harmonious shelter atmosphere.

• Ensure daily paperwork is completed in accordance with procedure
• Maintain shelter policy without discrimination
• Assist with menu planning
• Supervise common areas, dorms, lounges, clothing closet, and laundry room
• De-escalate conflict and manage crises as necessary, excellent verbal and written communication
• Perform daily resident/security check on guests, rooms, and exterior of building
• General Office duties: answering the phone, filing, typing, record keeping, recording shift summary
• Attend all trainings and staff meetings as directed
• Cleaning and janitorial work as required, including laundry as needed
• Keep dryer vents clear of dust and lint
• Assist deep cleaning of the kitchen; assist with daily cleaning as needed
• Accurately track resident medications that are under the supervision of The Salvation Army
• Clean empty rooms once resident has exited as needed
• Communicate shelter supply needs to maintenance or corps officer
• In absence of cook, perform kitchen duties
• Help to resolve conflicts between residents
• Remain on duty until replacement arrives
• Perform other duties as assigned

Additional Responsibilities:

• Handle donations as needed
• Ensure client chore are completed in a timely fashion
• Process in-take and exit paperwork as needed
• Help with shelter and social services laundry upon request

Qualifications:

Education/Experience:

• High School Diploma / GED desired; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• 1 or more years working in a shelter type environment
• Must maintain confidentiality and comply with Safe from Harm guidelines and participate in training classes

Skills, Knowledge & Abilities:

• Have and maintain ServSafe Certification, or ability to acquire certification within 1 year

Computer Skills:

• Basic knowledge of Microsoft Office 365
• Knowledge of TEAMS and SharePoint

Certificates and Licenses:

• Complete Safe From Harm training, and keep current as needed
• Have and maintain current CPR/SED/First Aid certification; or ability to gain certification within 90 days

Additional Information

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

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