Shelter Advocate I - 3rd Shift

Kroc Center; La Crosse (WI); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Flexible schedules

Generous paid time off (vacation, sick

Employee Assistance Program

Discounts on insurance

Job summary

The Salvation Army is seeking a Shelter Worker to supervise residents and handle intake for new shelter residents in an on-site setting.

Responsibilities include crisis response, coordinating with case managers, and ensuring clean, safe shelter operations while maintaining adherence to policies and procedures. Prior experience with homeless populations is desirable, and the role supports a mission-driven team.

Qualifications

• Experience working with shelter residents or homeless populations is desirable.
• Ability to conduct and document intake interviews and assess client needs.
• Willingness to supervise volunteers and coordinate with case managers.

Responsibilities

• Conducts intake interviews for new shelter residents.
• Monitors room assignments and distributes basic necessities.
• Provides necessary supervision of shelter and residents, assuring that rules and policies are being followed.
• Assist with client need, refer to case manager as appropriate.
• Provide de-escalation and crisis response.
• Answers telephone calls, taking messages when appropriate.
• Maintain cleanliness of shelter common areas.
• Assist with food service preparations and serving.
• Ensures shift is documented according to procedures.
• Performs room inspections.
• Supervises volunteers, when assigned.

Skills

Intake interviews

Shelter supervision

Crisis intervention

Policy compliance

Communication

Volunteer supervision

Case referral

Food service support

Education

High school diploma or equivalent

Job description

Job Objective:
Provide supervision and intake of clients, maintaining security, and providing supportive services.

Essential Functions:
This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Conducts intake interviews for new shelter residents.
• Monitors room assignments and distributes basic necessities.
• Provides necessary supervision of shelter and residents, assuring that rules and policies are being followed.
• Assist with client need, refer to case manager as appropriate.
• Provide de-escalation and crisis response.
• Answers telephone calls, taking messages when appropriate.
• Maintain cleanliness of shelter common areas.
• Assist with food service preparations and serving.
• Ensures shift is documented according to procedures.
• Performs room inspections.
• Supervises volunteers, when assigned.

Minimum Qualifications:
The requirements listed below are representative of the minimal education, experience, knowledge, skills, and/or abilities required for this position.

Education: High school diploma or equivalent

Certifications: N/A

Experience: Experience working with the homeless population desirable

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

Additional Information

Who we are:

Our Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Our message is based on the Bible. Our ministry is motivated by the love of God. Our mission is to preach the gospel of Jesus Christ and to meet human need in His name without discrimination.

Why work for us?

The Salvation Army’s brand promises to Do the Most Good - and it’s our employees that help us get there. At every level, you can have a real impact on your community through the work done inside our walls every day.

We are as impassioned about our employees as we are about our mission to help anyone in need without discrimination. Our culture reflects this quality, which makes our offices a seriously great place to work. Just walk inside our doors and you’ll quickly see that our employees are proud to support programs that make a difference.

The Salvation Army recognizes that peace of mind is important to employees and their families. Because of this, we offer:

• Flexible schedules and a casual dress environment
• Generous paid time off benefits (vacation, sick time, personal time, and 11 paid holidays)
• Employee Assistance Program, providing 24/7 support, resources, and referrals to help you in your work and personal life
• Discounts available for pet insurance, auto insurance, and home insurance

Non-Exempt Employees: Health, dental, vision, and hearing benefits, as well as basic and voluntary life benefits, will begin on the first day of the month following 90 days of employment. If the completion of a 90-day waiting period occurs on the first day of the calendar month, coverage will begin on that day.

Other Benefits and Perks Offered:

• Work-life balance,
• Full health coverage,
• Time off benefits,
• Retirement
• Competitive compensation

Compensation :

At The Salvation Army - We honor the unique perspectives and contributions of every individual. We are dedicated to fair pay practices, ensuring equal compensation for equal work, regardless of gender, race, or other factors.

Be part of something meaningful. Whether you're supporting those in need, assisting with disaster relief, or working in areas like finance or fundraising, each role offers a chance to make a lasting impact. If you're looking to align your career with your values, explore opportunities at The Salvation Army and help us create a brighter, more inclusive future for all.

Compensation: $15.43-$19.29/hour, based on experience.

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