Shelter Support Specialist — Crisis & Intake

The Salvation Army; Seattle (WA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Retirement plans

Parental leave

Paid time off

Paid holidays

Job summary

The Salvation Army in Seattle is hiring Shelter Support Staff to assist with intake, interviews, and guest data processing, reporting to the King County Shelter Program Manager. The role emphasizes safety, crisis support, and collaboration with participants and community partners.

Responsibilities include crisis response, intake processing, and maintaining accurate records, with supervision daily. The role requires in-person work at Jefferson Day Center in Seattle and a schedule of

Qualifications

• HS Diploma or GED required.
• Minimum of 6 months experience in public contact or customer service.
• Experience in social service shelter or residential setting preferred.
• WA Driver's License preferred.

Responsibilities

• Respond to crisis and inquiry telephone calls by providing support, information, and referrals to other social services.
• Conduct client intakes and departure processes per department policy.
• Maintain case records and required forms and reports in prescribed formats.
• General cleaning and facility maintenance as assigned, including bathrooms and sleeping areas.
• Work with Salvation Army staff and community partners to support residents and de-escalate conflicts.

Skills

Public contact / customer service

Education

HS Diploma or GED

Job description

Job Category: Social Services

Requisition Number: SHELT025298

Apply now

• Posted : October 14, 2026
• Full-Time

Locations

Showing 1 location

King County Shelters
Seattle, WA 98134, USA

Description

Location: Jefferson Day Center (420 4th Ave, Seattle, WA 98104)

Schedule: Thursday-Sunday, 6:30am-5:00pm

Pay:$25.05/hour

Status: Regular Full-Time/Non-Exempt

The base hourly rate for this position is $25.05/hour. The total hourly rate varies by assigned shift, as outlined below:

Day Shift: $25.05/hour (base rate)

Swing Shift: $26.05/hour (includes a $1.00/hour shift differential)

Graveyard Shift: $27.05/hour (includes a $2.00/hour shift differential)

Shift differentials are applied based on the assigned shift.

*Applicants must be available for in-person interviews in Seattle, WA.

The Shelter Support Staff are responsible for completion of various assigned tasks including, but not limited to scheduling client intakes via telephone referral, conducting client interviews and processing guest intake data, and conducting security rounds. The Shelter Support Staff works closely with participants of the King County Shelter Program. Whether providing basic needs, services, or de-escalating negative client interactions, the position receives daily supervision from the King County Shelter Program Manager, Supervisor, or designated assistant.

Duties & Responsibilities

• Respond to crisis and inquiry telephone calls by providing support, information, and referrals to other appropriate social service
• Provide assistance to residents to ensure a safe environment, to include compliance with rules and
• Conduct periodic walking inspections of all areas of the facility, for the purpose of identifying and initiating appropriate action (correction, reporting, ) of hazards, inappropriate behavior, needed repairs or other notable condition.
• Respond to emergency situations that may arise, making independent decisions within policy guidelines, as
• Provide crisis intervention and institute security procedures should a critical or threatening situation Provide timely and appropriate notification to police, fire, emergency medical and supervisory authorities.
• Conduct client intakes and departure processes, as required by department policy.
• Provide orientation, support, and supervision to
• Assist with the orientation and training of new staff, volunteers, and
• Work cooperatively with other Salvation Army staff and
• Represent Salvation Army programs to other community agencies and representatives in a respectful and positive
• Participate in staff
• Maintain case records and required forms and reports in prescribed
• Comply with Salvation Army procedural requirements, including those set forth in the Policy & Procedure Manual and Employee Handbook.
• Prepare water, coffee, snacks for guests, when
• General cleaning (including mopping, sweeping, wipe down) of facility bathrooms, sleeping area, and common areas as assigned.
• Work with Janitorial staff as assigned.
• Perform other duties as requested.

Education & Experience

• HS Diploma or GED
• Minimum of 6 months experience in public contact/customer service
• Experience in social service shelter / residential preferred
• WA Driver’s License preferred

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description.

THE SALVATION ARMY MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination.

The Salvation Army is an Equal Opportunity Employer: Minorities/Women/Veterans/Individuals with Disabilities

The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal opportunity for employment will apply to recruitment and hiring, training, promotion, salaries and other compensation, transfers and layoffs or termination.

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options. An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time.

Paid Vacation:

• Two weeks annually, accruing from day one, for non-exempt positions.
• Four weeks annually, accruing from day one, for exempt positions.
• Accrued vacation is eligible for use after six months’ service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.