Housing Support Specialist - Haven Heights

The Salvation Army USA Western Territory; Redmond (WA); On-site; USD 33,000 - 39,000; Full time

Job summary

The Salvation Army USA Western Territory is seeking a Housing Support Staff member for Haven Heights in Redmond, WA. The role supports residents by ensuring a safe environment, addressing crises, and coordinating with leadership and care teams.

Requirements include a high school diploma or GED and at least 6 months in public-facing work. Strong English skills and trauma-informed approaches are essential. In‑person interviews are expected in Redmond, WA.

Qualifications

• High school diploma or GED.
• 6 months of experience in public contact/customer service.
• Experience working with individuals experiencing homelessness in a shelter/residential program preferred.

Responsibilities

• Provide assistance, support, and information to residents to ensure a safe environment.
• Provide crisis intervention and emergency response per policy guidelines.
• Conduct periodic safety inspections and address hazards or inappropriate behavior.
• Maintain case records and required forms in HMIS/WellSky or related systems.
• Collaborate with staff and leadership to uphold facility standards.

Skills

English proficiency

Crisis intervention

Trauma-informed care

Multitasking under stress

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Bitfocus

HMIS

WellSky

Job description

Location: Haven Heights (2122 152nd Ave NE, Redmond, WA 98052)

Schedule: Sunday- Thursday, 6:00am-2:30pm

Pay: $25.09/hour

Status: Regular Full-Time/Non-Exempt

Applicants must be available for in-person interviews in Redmond, WA.

The Housing Support Staff work closely with the residents of Haven Heights to provide a clean and secure living environment, access to basic needs, and crisis intervention. Their responsibilities include conducting periodic safety inspections, responding to emergency situations, and maintaining detailed records and documentation. This position works in close coordination with Haven Height's leadership and client services team and receives direct supervision from the Housing Supervisor.

DUTIES & RESPONSIBILITIES

This job description should not be interpreted as all-inclusive. It is intended to identify the essential responsibilities and requirements of this position. You may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

• Provide assistance, support, and information to residents to ensure a safe environment that is compliant with all rules and policies.
• Provide supportive care to residents experiencing personal crises.
• Conduct periodic walking inspections of the facility for the purpose of identifying, initiating appropriate action (reporting, correction, etc.) of hazards, inappropriate behavior, necessary repairs, or other notable conditions.
• Respond to emergency situations that may arise, making decisions within policy guidelines as necessary.
• Provide crisis intervention and institute security procedures should a critical or threatening situation arise, including providing timely and appropriate notification to policy, fire, emergency medical, and supervisory authorities.
• Demonstrate a working knowledge of emergency resources and service organizations.
• Collaborate with maintenance staff to uphold the facility's cleanliness, safety, and maintenance standards.
• Ensure the facility's regular practice of public health safety protocols.
• Maintain case records, required forms and reports, and social services systems (e.g. WellSky, HMIS, Bridges & Others) in the prescribed format.
• Participate in staff meetings.
• Work cooperatively with other The Salvation Army staff and programs.
• Perform other duties as requested.

EDUCATION & EXPERIENCE

• High school diploma or GED.
• 6 months of experience in public contact/customer service.
• Experience working with individuals experiencing homelessness in a shelter/residential program preferred.

REQUIRED SKILLS & ABILITIES

• Strong use of the English language in verbal and written communication.
• Ability to read, write, and speak English to the extent necessary to understand instructions, take messages, read a map, and use the telephone.
• Basic mathematical skills (addition, subtraction, division, multiplication & percentages).
• Intermediate level computer skills, including a strong proficiency in internet and email, word processing, spreadsheets, and databases.
• Proficient typing skills (60 words-per-minute).
• Demonstrated ability to work well independently and as part of a team environment.
• Ability to prioritize and handle multiple tasks under stressful conditions.
• Ability to exercise mature and sound judgement in problem-solving and decision-making.
• Ability to present material effectively in written and oral form.
• Strong analytical and research skills.
• Understanding of basic conflict resolution.
• Customer service mindset.
• Ability to engage with diverse populations in a respectful and culturally responsive manner.
• A commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal identity.
• Client-centered mindset.
• Strong crisis intervention skills.
• Knowledge of de-escalation techniques in conjunction with trauma-informed care practices.
• Training in motivational interviewing techniques.
• Ability to understand and articulate how institutionalized racism, sexism, heterosexism, ableism and other oppressions have led to profound inequities in all major indicators of human wellness in the USA, including access to health, education, employment, housing and other resources.
• Proficiency of the Homeless Management Information System (HMIS) and WellSky database system.
• Ability to respect and maintain the confidentiality of agency and client information in compliance with applicable law and The Salvation Army policies and procedures.
• Broad and up-to-date knowledge of community-based resources (e.g. housing, RRH funds, employment placement services, access to medical & dental services, etc.).
• Willingness to comply with safety standards and procedures for both personal and public safety.
• Ability to communicate professionally with internal and external customers.
• Understanding and application of cultural competence principles.
• Knowledge of hard copy and digital records management.
• Ability to pass a "Protecting the Mission" background check, as required by The Salvation Army Standards.
• Ability to successfully pass the reference check process.
• Willingness and ability to represent The Salvation Army and Seattle Social Services in a loyal, productive manner in liaison with Northwest Divisional Headquarters (NW DHQ), local The Salvation Army corps, community members, contracting agencies, as well as Seattle city and King County offices and officials.
• Willingness to abide by The Salvation Army's drug & alcohol policy.
• Ability and willingness to understand and fully comply with mandatory reporting requirements and laws pertaining to vulnerable adults and children.
• Ability to complete CPR, First Aid, & Bloodborne Pathogen training and certification within 90 days of employment.
• Flexibility to work overtime on occasion.

SOFTWARE-RELATED SKILLS

• Proficiency in Microsoft Word, Excel, Outlook, & PowerPoint.
• Proficiency in database management software, including Bitfocus, HMIS, and WellSky.
• Ability to use a copier/scanner/fax machine as required.
• Demonstrated expertise in web resources and navigation.
• Ability to use new software programs with basic training.

PHYSICAL REQUIREMENTS

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects, such as files, file cabinet drawers, and reach overhead.
• Ability to rapidly travel over uneven surfaces, up and down steps, up and down ramps, and to climb stepladders as necessary.
• Ability to operate a telephone.
• Ability to operate a desktop and laptop computer.
• Ability to sit at a desk and work on a computer for prolonged periods.
• Ability to access and produce information from a computer.
• Ability to interpret and understand written communication.
• Ability to lift up to 45lbs.

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options. An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months' service time.

Paid Vacation

• Two weeks annually, accruing from day one, for non-exempt positions.
• Four weeks annually, accruing from day one, for exempt positions.
• Accrued vacation is eligible for use after six months' service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.