ENVSC Shelter Monitor

The Salvation Army USA Western Territory; Everett (WA); On-site; USD 27,537 - 39,220; Full time

Benefits offered by this job

Health insurance

Paid vacation

Retirement plans

Paid holidays

Job summary

The Salvation Army USA Western Territory is hiring a Shelter Monitor for the Everett New Start Center. This regular full-time position involves supporting shelter operations, conducting client intakes, ensuring a safe environment, and providing crisis intervention as needed.

Ideal candidates will have strong interpersonal skills, a commitment to service, and prior experience in a customer contact role. A full benefits package is provided, including health insurance, paid leave, and retirement plans.

Qualifications

• Minimum of 6 months experience in public contact/customer service.
• Experience in a social service shelter is preferred.
• WA Driver's License preferred.

Responsibilities

• Respond to crisis and inquiry calls providing support and referrals.
• Conduct periodic inspections for safety and compliance.
• Conduct client intakes and departures as required.

Skills

Engagement with diverse populations

Attention to detail

Self-starter

Strong English communication

Excellent interpersonal skills

Customer service mindset

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Corp: Everett

Position Title: (EVNSC) Everett New Start Center Shelter Monitor

Status: Regular Full‑Time / Non‑exempt

Compensation: $24.23, payable bi‑weekly, hourly

Reports To: EVNSC Shelter Monitor Lead

This position will support shelter operations across multiple shifts, including day, swing, and overnight. Shift assignments and schedules will be confirmed upon hire and may vary depending on the needs of the operation.

General Statement

The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is spiritual regeneration of all people.

Scope of Position

The "Shelter Monitor/Attendant" is responsible for completion of various assigned tasks, including, but not limited to, scheduling client intakes via telephone referral, conducting client interviews and processing guest intake data, and conducting security rounds. The Shelter Monitor/Attendant works closely with participants of the Shelter Program. Whether providing basic needs, services, or de‑escalating negative client interactions, the position receives daily supervision from the Site or Program Manager.

Duties & Responsibilities

• Respond to crisis and inquiry telephone calls by providing support, information, and referrals to other appropriate social service agencies.
• Provide assistance to residents to ensure a safe environment, including compliance with rules and policies.
• Conduct periodic walking inspections of all areas of the facility, for the purpose of identifying and initiating appropriate action (correction, reporting) of hazards, inappropriate behavior, needed repairs or other notable conditions.
• Conduct nightly check‑in procedures, room inspections, and room turnovers.
• Respond to emergency situations that may arise, making independent decisions within policy guidelines, as necessary.
• Provide crisis intervention and institute security procedures should a critical or threatening situation arise. Provide timely and appropriate notification to police, fire, emergency medical, and supervisory authorities.
• Conduct client intakes and departure processes, as required by department policy.
• Provide orientation, support, and supervision to
• Assist with the orientation and training of new staff, volunteers, and interns.
• Work cooperatively with other Salvation Army staff and programs.
• Represent Salvation Army programs to other community agencies and representatives in a respectful and positive manner.
• Participate in staff meetings.
• Maintain case records, required forms, and reports in the prescribed format.
• Comply with Salvation Army procedural requirements, including those set forth in the Policy & Procedure Manual and Employee Handbook.
• Prepare water, coffee, and snacks for guests when available.
• General cleaning (mopping, sweeping, wiping down) common areas as assigned.
• Work with the janitorial staff as assigned.
• Perform other duties as requested.

Education & Experience

• HS Diploma or GED
• Minimum of 6 months of experience in public contact/customer service
• Experience in a social service shelter / residential preferred
• WA Driver's License preferred

Required Skills & Abilities

• An ability to engage with diverse populations in a respectful and culturally responsive manner.
• Demonstrates a commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal identity.
• Detail‑oriented – attention to detail required.
• Self‑starter.
• Team player.
• Strong use of the English language in verbal and written communication.
• Excellent interpersonal skills.
• Effective communication and telephone skills.
• Ability to work in a fast‑paced environment and maintain poise under pressure.
• Customer service mindset.
• Ability and willingness to keep information confidential.
• Ability to pass a "Protecting the Mission" background check, as required by the Salvation Army.
• Ability to successfully complete Salvation Army child safety/vulnerable adult ("Protecting the Mission") background/reference check procedure.
• Basic mathematical skills (addition, subtraction, division, & multiplication).
• Willingness to abide by the Salvation Army's drug and alcohol policies.

Software‑Related Skills

• Knowledge of Microsoft Word and Excel preferred.
• Knowledge of Microsoft PowerPoint.
• Knowledge of the use of email programs, such as Outlook.
• Working knowledge of integrated database applications and ability to use new software programs with basic training.

Physical Requirements

• Ability to rapidly travel over uneven surfaces, up and down steps, up and down ramps, and to climb stepladders, as necessary to perform duties.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
• Ability to lift to 45 lbs.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

Working Conditions: Work is primarily conducted in a sheltered environment, with occasional outdoor duties. The indoor setting ensures a consistent and predictable work environment, free from the discomfort of inclement weather changes. However, some discomfort may be related to noise, dust, dirt, and similar factors. For occasional outdoor tasks, please dress according to the weather forecast.

The Salvation Army reserves the right to reassign, review the job, or require that different or additional tasks be performed based on the organization's needs or when circumstances change.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as employees to undermine the Salvation Army's religious mission.

Work Schedule / Location

This position is located at our shelter in Everett, Washington. Upon hire, the assigned schedule will be confirmed based on operational and program needs of the shelter. Scheduling may vary depending on the shelter operations and program coverage.

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description.

This position works at a site that may require mandatory vaccination of employee, without exemption, based on local governmental orders from the County and the City.

Benefits

A generous benefits package is included with full‑time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi‑weekly premiums for employee‑only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options: An employer‑paid life insurance policy covers employees. Voluntary supplemental life, short‑term and long‑term disability plans are available.

Retirement Plans: Employer‑funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee‑funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months' service time.

Paid Vacation:
Two weeks annually, accruing from day one, for non‑exempt positions.
Four weeks annually, accruing from day one, for exempt positions.
Accrued vacation is eligible for use after six months' service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year.

Equal Opportunity Employer Statement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws.