Shelter Support Specialist

Father-Bill; South Stoughton (MA); On-site; USD 21,025 - 29,945; Full time

Job summary

Father Bill’s & MainSpring is seeking Support Staff for regular full-time hourly roles in Stoughton, MA. The position emphasizes safety, intake processing, and compassionate engagement with shelter guests on a Monday–Friday 8am–4pm shift.

CPR/AED/First Aid credentials are expected to be provided by FBMS, with opportunities for training and advancement. Candidates should possess a High School Diploma or equivalent and demonstrate reliability, professionalism, and strong communication to support

Qualifications

• High School Diploma or equivalent is required.
• CPR certification is required and provided by FBMS.
• AED and First Aid may also be required and will be provided by FBMS.

Responsibilities

• Ensure the safety of guests and site.
• Enforce rules and regulations to ensure smooth operation of the site.
• Respond effectively to emergency situations, document appropriately and communicate according to the established guidelines.
• Complete intake process.
• Provide support and structure, being attentive to guest/resident problems or concerns.
• Initiate crisis intervention when necessary.
• Record documentation as required by program guidelines.
• Attend and actively participate in meetings and trainings as requested.
• Monitor security cameras.
• Communicate concerns regarding behaviors, health and safety to appropriate staff/personnel.
• Monitor entry to site and telephones with the utmost professionalism.
• Maintain privacy of resident/guest information per agency policies and laws.
• Complete shift tasks and inspections per guidelines.
• Demonstrate empathy, professionalism, communication, record-keeping and reliability.

Skills

Empathy

Communication

Teamwork

Crisis intervention

CPR certification

Education

High School Diploma or equivalency

Job description

Father Bill’s & MainSpring is seeking Support Staff for regular full-time hourly roles in Stoughton, MA. The position emphasizes safety, intake processing, and compassionate engagement with shelter guests on a Monday–Friday 8am–4pm shift.

CPR/AED/First Aid credentials are expected to be provided by FBMS, with opportunities for training and advancement. Candidates should possess a High School Diploma or equivalent and demonstrate reliability, professionalism, and strong communication to support