Shelter Support & Crisis Response Specialist

Catholic Community Services of Western Washington; Vancouver (WA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Three weeks vacation

12 days sick leave

13 holidays

Medical

Dental

Vision

Life insurance

LTD

AD&D

Pension

403b

Catastrophic & accident ins

Job summary

Catholic Community Services of Western Washington is seeking Shelter Staff for Bertha’s Place in Vancouver, WA. The role supports residents experiencing homelessness, providing supervision, basic needs services, and guidance to access housing.

You will work with security and volunteer teams, monitor safety, and help guests navigate social services. A high school diploma, food handler card, and ability to pass background checks are required.

Qualifications

• High school diploma or GED.
• Food Handler’s card within first 3 months of employment.
• Experience working with diverse populations including people with active mental health and chemical dependency issues is a plus.
• Possess good verbal and written communication.
• Applicant must successfully pass required background checks prior to an offer of employment.
• Ability to provide a negative TB test.
• Must have an acceptable driving record per CCS’ driving policy, (required to provide current driving abstract)
• Must have reliable transportation, valid driver’s license, and automobile Insurance.
• Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services
• Support and contribute to a creative, collaborative and respectful environment that promotes teamwork
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations

Responsibilities

• Ensure a safe, welcoming, supportive environment for shelter guests and staff.
• Monitor traffic at the front door and outside of the facility in the immediate area surrounding the shelter, ensuring only residents of the shelter or authorize personnel enter the building.
• Develop supportive relationship with guests by using motivational interviewing strategies.
• Respond to guests who are in crisis, disruptive, or having medical emergencies.
• Provide behavioral management for a diverse population including individuals with chemical dependency and/or mental health issues.
• Write timely, professional, and behaviorally descriptive Incident Reports or Ban Reports when incidents or disruptive behaviors occur.
• Provide services, resources, and information to guests.
• Work with volunteers, the volunteer coordinator, and community partners to provide food and meals for guests.
• Help maintain health and safety of the facility as well as monitoring client rooms for health and safety concerns.
• Monitor behaviors in and around Bertha’s Place and parking lot assuring policies and procedures are enforced.
• Provide information and referral services to guests and homeless individuals.
• Patrol parking lot and immediate surrounding areas to ensure the safety of guests, residents, and businesses.
• Make contact with businesses in the patrol area to form and maintain positive community relations.
• Coordinate with other the Bertha’s Place Shelter staff for back up to deal with challenging situations.
• Coordinate with Bertha’s Place staff that are monitoring the security cameras.
• Utilizes the Vancouver Police Department as needed.

Skills

Verbal communication

Written communication

Cultural competence

Teamwork

Diverse populations experience

Driving record awareness

Reliable transportation

Food handler's card requirement

Education

High school diploma or GED

Job description

Catholic Community Services of Western Washington is seeking Shelter Staff for Bertha’s Place in Vancouver, WA. The role supports residents experiencing homelessness, providing supervision, basic needs services, and guidance to access housing.

You will work with security and volunteer teams, monitor safety, and help guests navigate social services. A high school diploma, food handler card, and ability to pass background checks are required.