Shelter Services Specialist, Part-time

Socket.dev; Denton (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Denton County Friends of the Family, Inc. seeks a compassionate Shelter Services Specialist to join our Residential Services team.

The role provides on-site coverage at the agency emergency shelter for survivors of domestic violence and sexual assault, delivering crisis intervention and supportive services to residents. You will supervise volunteers, coordinate transportation, conduct intakes, collect data on outcomes, and help maintain order and safety.

Qualifications

• High School Diploma or GED required.
• Strong written and oral communication skills.
• Valid driver’s license with a clean driving record.
• Must be at least 23 years old.
• Proficiency in Word and Excel.

Responsibilities

• Provide safety planning and crisis intervention for victims of domestic violence and sexual assault.
• Provide supportive services to shelter residents (transportation, childcare, referrals).
• Provide telephone screening for shelter eligibility and handle intakes for new residents.
• Coordinate transportation to shelter and to hospitals as needed.
• Dispatch Survivor Advocates to hospitals for victims of DV/SA.
• Collect and report data reflecting services and outcomes.
• Maintain order in the shelter and assist with household duties and meetings.

Skills

Communication skills

Word & Excel proficiency

Driver's license

Bilingual in Spanish

Education

High School Diploma or GED

College coursework in child development/psychology/social work

Tools

Office applications (Word, Excel)

Job description

Description

We are looking for a compassionate and team-oriented Shelter Services Specialist to join our Residential Services team providing onsite coverage at the agency emergency shelter serving survivors of domestic violence and sexual assault. The Shelter Services Specialist provides supportive services to shelter residents addressing residents' immediate and basic needs and provides crisis intervention via telephone for crisis line callers and face to face for shelter residents.

Reports to: Director of Residential Services

Supervises: Assigned volunteers and interns

Primary Functions:

• Provide safety planning and crisis intervention for victims of domestic violence and sexual assault
• Provide supportive services to shelter residents, including but not limited to transportation, childcare, linkage to community resources and psycho-education.
• Provide telephone screening for shelter eligibility
• Coordinate and provide transportation to shelter for eligible persons
• Dispatch Survivor Advocates to Denton County Hospitals for victims of domestic violence and sexual assault
• Provide callers with appropriate community resource referrals
• Provide callers with information regarding protective orders, crime victim's compensation, Child Protective services, and all DCFOF agency services
• Coordinate connection with mobile crisis unit when necessary for caller' with suicidal ideation
• Provide conflict resolution for residents
• Conduct shelter intakes with new residents
• Assist in ongoing cleaning and maintenance of shelter facility
• Assist in supervision of household responsibilities and supplies
• Conduct house meetings
• Collect and report statistical data reflecting services provided and outcomes
• Manage resident needs and crisis
• Maintain order in the house by upholding all household expectations
• Participate in DCFOF staff and education meetings as requested

The above statements are intended to describe the general nature and level of work performed by staff assigned to this position. This is not necessarily an exhaustive list of all responsibilities, duties, and skills required. Other duties may be assigned as required.

This position is grant-funded and will continue only if sufficient grant or external funds are available.

Denton County Friends of the Family, Inc. is an equal opportunity employer.

Requirements

Prerequisites:

• High School Diploma or GED
• Strong written and oral communication skills
• Proficiency in Office applications such as Word and Excel
• Must be at least 23 years old
• Must have a valid driver's license and a clean driving record

Preferences:

• Bilingual in Spanish
• College coursework in child development, psychology, social work , or related field

Physical Requirements:

• Ability to lift 25 lbs.
• Ability to easily climb stairs
• Ability to sit or stand for long periods of time