Shelter Safety & Security Lead (Bronx)

BronxWorks; New York (NY); On-site; USD 38,000 - 46,000; Full time

Job summary

BronxWorks is seeking a Safety Monitor to help secure our facilities in New York City. You will perform access control, patrol the premises, and enforce safety policies while treating clients with empathy and professionalism.

The role requires strong communication, incident reporting, and the ability to respond promptly to emergencies. This full-time position offers a stable schedule at our Bronx location and opportunities for training and advancement.

Qualifications

• New York State Security Guard Registration Card.
• 16 Hour On-The-Job Security Guard Training Certificate.
• First Aid / CPR Certificate – Preferred.
• HS diploma or GED are preferred but not required
• New York Fire Department Certificate of Fitness as Fire Guard, Shelters – Preferred.

Responsibilities

• Ensure the security of the premises and perform access control.
• Perform regular and frequent foot patrol of the entire facility, per schedule.
• Enforce facility, BronxWorks, Department of Homeless Services, and other regulatory policies and procedures; promptly inform appropriate supervisors of problems, concerns, incidents.
• Act as a role model in maintaining order and promoting safety.
• Supervise and perform client service tasks, including providing information on meals, distributing passes, supporting enforcement of mealtimes.
• Act professionally and with empathy towards clients; utilize appropriate de-escalation, crisis intervention, and appropriate incident management skills.
• Respond promptly and in compliance with established policies and procedures to onsite observed or suspected physical or verbal altercations.
• Respond promptly and in compliance with established policies and procedures to onsite medical emergencies.
• Respond promptly and in compliance with established policies and procedures to observed or suspected child abuse and neglect.
• Act as the liaison with police and other emergency services.
• Act as designated Fire Safety Coordinator or Fire Guard as needed.
• Complete all required documentation of activities promptly, completely, and in the appropriate format (i.e., written incident report, AWARD or CARES database, etc.).
• Report on time and prepared for work for all scheduled shifts, gathering and providing information in compliance with policies and procedures.
• Remain at post until staff for the following shift are present and prepared to assume post.
• Participate in all trainings and staff meetings; perform additional duties as assigned by a supervisor.

Skills

Security Guard Registration

On-The-Job Training Certificate

First Aid/CPR Certification

HS Diploma or GED

Fire Safety Certification

Incident report writing

Communication skills

Time management & organization

Microsoft Office

Education

HS diploma or GED

Tools

Microsoft Office

Job description

BronxWorks is seeking a Safety Monitor to help secure our facilities in New York City. You will perform access control, patrol the premises, and enforce safety policies while treating clients with empathy and professionalism.

The role requires strong communication, incident reporting, and the ability to respond promptly to emergencies. This full-time position offers a stable schedule at our Bronx location and opportunities for training and advancement.