Shelter Residential Counselor (Full Time)

Atask; Boston (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

ATASK seeks a dedicated Residential Counselor for its Emergency Shelter in Boston, part of the Housing team serving Massachusetts clients. The role supports survivors and their children, requiring overnight shifts and teamwork with CBS Advocates to provide comprehensive shelter services.

The position emphasizes safety, confidentiality, and community-building within a 24/7 shelter. A high school diploma and domestic violence training are required, with CPR/First Aid and CORI checks completed.

Qualifications

• HS diploma or equivalent required.
• Excellent interpersonal skills and ability to work with survivors of domestic violence.
• Experience in residential settings and with domestic violence survivors preferred.
• Ability to prioritize and multitask in a fast-paced shelter environment.
• Conversational ability in an Asian language is beneficial.
• Flexible schedule including overnight shifts and weekends as needed.
• Must complete required 25-hour Domestic Violence Training and CPR/First Aid certification.

Responsibilities

• Answer the 24-hour hotline and assist residents with basic needs.
• Provide emotional support and crisis management for residents.
• Maintain shelter safety, rules, and confidential records.
• Coordinate with CBS Advocates and other direct services staff.
• Assist with move-ins/move-outs and shelter tours.
• Distribute donations and coordinate in-house activities.

Skills

Excellent interpersonal skills

Experience in residential facility

Prioritization & multitasking

Conversational Asian language a plus

Flexible schedule

CPR/First Aid Certification

CORI check clearance

Education

High School diploma or equivalent

Job description

Shelter Residential Counselor (Full Time)

Position Summary: ATASK is in search of a passionate and dedicated individual to join our Housing team as a full-time Residential Counselor, which is comprised of the Emergency Shelter and the Transitional Housing Programs serving clients throughout Massachusetts and occasionally bordering states. The programs provide shelter and advocacy services to survivors of domestic violence. The Emergency Shelter operates 24 hours a day. The position is based out of our Emergency Shelter in Boston

The ideal candidate will be a passionate advocate for victims, survivors and their children and will work as a team member of ATASK to provide comprehensive services to the Asian and general community.

ATASK’s mission is to empower survivors of domestic violence and abuse to rebuild their lives.

Hours: Required 2 weekday overnight shifts and 1 weekend overnight shift

Overnight Shifts are from 8pm to 8am. Holiday shifts are available, and are approved by the Shelter Manager.

Full-time RCs are required to select a minimum of three days per week, mandatory that at least one weekend shift is selected.

Reports to: Shelter Manager

Primary Duties and Responsibilities:

• Answer ATASK’s 24-hour hotline
• Assist residents with everyday basic needs
• Be available to residents when needed
• Provide emotional support to residents
• Manage crisis situations and resolve conflicts/issues
• Foster and develop relationships with residents to build a strong sense of community
• Comprehensively understand and enforce shelter rules, protocols, and procedures
• Possess a clear understanding of Shelter staff and CBS Advocate’s roles – provide support, information and referrals to residents, coordinate and collaborate on services with CBS Advocates, and facilitate communications between residents and other direct services staff
• Report in writing and communicate with Manager of Residential Services when issues arise
• Assist with move-ins and move-outs of residents, including preparation and cleaning of their assigned bedroom and kitchen space.
• Give shelter tours to new residents and assist them in settling in
• Perform other duties as required within appropriate time frames according to daily log and assignments
• Ensure security of the house and conduct walk-throughs periodically
• Maintain confidential records and shift logs
• Enforce and oversee community cleaning/chores with residents
• Attend monthly staff meetings and scheduled supervision meetings
• Maintain cleanliness of the house
• Address maintenance issues when possible, and report maintenance issues that were not resolved
• Staff are permitted to sleep during overnight shifts when all the tasks are completed, and are expected to wake up to answer the 24-hour hotline and respond to needs of residents when needed
• Assist in distributing donations and other items to clients when necessary
• Coordinate and initiate in-house activities with families

*Job description duties are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by the employer.

Qualification, Strengths, and Skills

• H.S. diploma or equivalent
• Excellent interpersonal skills
• Experience working in a residential facility and/or with domestic violence survivors
• Ability to prioritize and multitask
• Conversational ability in an Asian language beneficial.
• Flexible schedule to work additional shifts when needed
• Complete state-required 25-hour Domestic Violence Training provided by the agency
• CPR/First Aid Certification
• Pass CORI (Criminal Offender Record Information) check
• Commitment to ATASK mission of empowerment of survivors of domestic violence and abuse to rebuild their lives.

*Due to the nature of responsibilities, this role requires coming into the shelter in person. Because of COVID-19, there are several safety measures in place including periodic testing, use of PPE and adherence to CDC guidelines

Salary is commensurate with education and experience. ATASK is not able to provide visa sponsorship at this time and therefore applicants must be legally authorized to work in the U.S.