Shelter Operations & Safety Coordinator

Evolving Solution Services; San Francisco (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Providence Foundation of San Francisco is seeking a Shelter Monitor to help maintain a safe, respectful environment for guests, staff and visitors during their shift. The role supports daily shelter operations through guest engagement, safety monitoring, documentation, and coordination with site leadership.

The Shelter Monitor ensures trauma-informed, service-oriented operations, with daily shift reports and timely communication to maintain continuity between shifts and address needs promptly.

Qualifications

• High school diploma or equivalent preferred.
• Experience in shelters, residential programs, security, social services, or customer service preferred.
• Ability to work with diverse populations in a trauma-informed environment.
• Strong communication, interpersonal, and conflict resolution skills.
• Ability to stay calm and professional in high-pressure situations.
• Basic computer and documentation skills.
• Availability to work evenings, overnight shifts, weekends and holidays.
• Spanish preferred.

Responsibilities

• Review daily logs, journals, and reports to stay informed of shelter operations.
• Conduct detailed shift handovers to support continuity of care.
• Communicate regularly with Site Leads and Supervisors regarding updates and incidents.
• Respond to shelter phone calls and operational requests promptly.
• Maintain accurate records related to occupancy, guest movement, housekeeping, and maintenance.
• Coordinate laundry, housekeeping, and supplies with staff.
• Assist with guest check-in/check-out processes and required documentation.
• Support shelter procedures, room assignments, and daily guidelines.
• Submit daily shift and incident reports before the end of each shift.
• Maintain confidentiality and proper handling of sensitive information.

Skills

Communication skills

Interpersonal skills

Conflict resolution

Calm under pressure

Trauma-informed approach

Documentation skills

Spanish preferred

Education

High school diploma or equivalent

Job description

Providence Foundation of San Francisco is seeking a Shelter Monitor to help maintain a safe, respectful environment for guests, staff and visitors during their shift. The role supports daily shelter operations through guest engagement, safety monitoring, documentation, and coordination with site leadership.

The Shelter Monitor ensures trauma-informed, service-oriented operations, with daily shift reports and timely communication to maintain continuity between shifts and address needs promptly.