Shelter Operations Leader - Trauma-Informed Care

Cornerstone; BLOOMINGTON (MN); On-site; USD 71,000 - 75,000; Full time

Benefits offered by this job

Free virtual mental health counseling

Free telemedicine

401(k) after 90 days + match

Job summary

Cornerstone in Bloomington, MN is seeking a Shelter Operations Manager to oversee the daily operations of our Emergency Services program, including 24/7 shelter, hotel, and crisis line services. You will provide leadership and supervision to ensure trauma-informed, survivor-centered, and culturally responsive services in a safe, welcoming environment.

You will coordinate staffing, training, recruitment, and policy compliance, while collaborating with internal teams and community partners to meet

Qualifications

• Minimum of 2 years of experience providing direct services to survivors of domestic violence, sexual violence, human trafficking, or homelessness; related field, bilingual or multilingual skills, and proficiency in Microsoft Office and web-based applications are a plus.
• Experience providing direct services and advocacy to individuals and families impacted by domestic violence, sexual violence, and/or human trafficking, with a strong understanding of survivor-centered and trauma-informed practices.
• Knowledge of the intersection of domestic violence, poverty, homelessness, and housing instability, including available housing resources and community supports.
• Strong leadership, communication, and interpersonal skills, with the ability to supervise, coach, and support staff effectively. Bilingual or multilingual skills are a plus.

Responsibilities

• Oversee shelter, hotel, and 24/7 crisis line services in alignment with Cornerstone’s mission, values, and program standards.
• Provide staff supervision, coaching, performance management, and accountability, including regular supervision meetings and ongoing professional development.
• Collaborate with the Shelter Coordinator on recruitment, hiring, onboarding, training, and the development and maintenance of training materials, policies, and procedures.
• Oversee advocates’ support of participants in achieving goals, developing safety plans, accessing resources, and transitioning from shelter or hotel placements.
• Ensure staff maintain current knowledge of housing, social services, mental health resources, and community-based supports, with attention to barriers affecting marginalized and underrepresented communities.
• Ensure advocates follow established advocacy practices, confidentiality requirements, data privacy standards, and Day One protocols, technology, and referral processes.
• Respond to requests from Program Leadership, Finance, Development, and Human Resources related to grants, funder reporting, staffing, and budget management.
• Oversee shelter resources, facility maintenance, transportation, and other contracted services.
• Maintain accurate personnel documentation, including schedules, time sheets, supervision records, performance documentation, and related employee records.
• Monitor Apricot data entry, quarterly reports, program statistics, and other reporting requirements to ensure accuracy, timeliness, and compliance.
• Review and submit invoices, credit card documentation, and other financial records within established deadlines, and ensure critical incidents are documented and reported appropriately.

Skills

Direct services

Advocacy

Trauma-informed

Leadership

Bilingual

Microsoft Office

Web-based applications

Tools

Microsoft Office

Web-based applications

Job description

Cornerstone in Bloomington, MN is seeking a Shelter Operations Manager to oversee the daily operations of our Emergency Services program, including 24/7 shelter, hotel, and crisis line services. You will provide leadership and supervision to ensure trauma-informed, survivor-centered, and culturally responsive services in a safe, welcoming environment.

You will coordinate staffing, training, recruitment, and policy compliance, while collaborating with internal teams and community partners to meet