Shelter Monitor (The Arch)

Endeavors; Austin (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

Endeavors is seeking a Shelter Monitor to oversee a safe, structured shelter environment and assist residents in meeting program rules. This in-person role requires strong boundaries, documentation, and de-escalation skills, with a focus on customer service and outcome-driven support.

You will document incidents, coordinate with staff, and ensure compliance with facility policies while maintaining compassionate, professional interactions with residents and volunteers.

Qualifications

• High School Diploma or GED required.
• 2+ years' experience with low-income/at-risk/homeless individuals or vulnerable populations.
• Must maintain regular and acceptable attendance.
• Driver's license with a clear record.
• Daily use of a vehicle.
• In-person work location.
• Must be available to travel to various locations as needed.

Responsibilities

• Provide a safe, structured environment with professional boundaries.
• Maintain positive relationships with clients and staff.
• Keep comprehensive written records and incident reports.
• Document serious incidents accurately and timely.
• Consult with supervisor on duty regarding residents' needs.
• Use positive behavioral management and de-escalation.
• Assist residents with processing issues and problem-solving.
• Monitor shelter areas to ensure policy compliance.
• Hyper-sanitize all shelter areas.
• Respond to residents' requests, complaints, and inquiries.
• Address violations to ensure understanding of expectations.
• Conduct orientation, intake, assign beds/lockers, provide linens/personal supplies.
• Brief and direct volunteers and staff.
• Conduct regular inspections for improvements.
• Identify and respond to residents in crisis to ensure safety.
• Teach good personal hygiene.
• Maintain boundaries.
• Gain working knowledge of policies.
• Other duties as assigned.
• Demonstrate exceptional customer service, placing clients first.

Skills

Customer service

Education

High School Diploma or GED

Job description

JOB PURPOSE

To monitor the activities of residents of the shelter/center and to ensure compliance with program rules and expectations. Shelter Monitor is also responsible for ensuring the safety of residents and the security and sanitation of the program. The Shelter Monitor will help to oversee and to take reasonable action necessary to carry out responsibilities assigned as long as such action does not deviate from established organizational policies and is consistent with program guidelines and sound professional judgment.

QUALIFICATIONS

ESSENTIAL JOB RESPONSIBILITIES

• Responsible for providing a safe, structured environment that meets the needs of the client while maintaining professional and acceptable boundaries at all times.
• Maintain positive relationships with clients, and management staff.
• Maintain a comprehensive and accurate written record of events that occur during shifts, as well as thorough incident reports.
• Document all serious incidents completely, accurately, and in a timely manner.
• Consult with direct supervisor or supervisor on‑duty regarding residents' personal needs and behavior.
• Utilize positive behavioral management techniques including verbal redirection and de‑escalation.
• Assist residents within limits in processing issues and problem‑solving.
• Monitor all areas of the shelter to ensure compliance with facility rules, policies, procedures, and protocols.
• Hyper‑sanitization of all areas in the shelter.
• Respond to residents' requests, complaints, and inquiries.
• Address procedural violations with residents to ensure a clear understanding of expectations and to assist resident with achieving compliance.
• Conduct orientation/assist with intake, assign beds and lockers, issue linens/personal supplies and other items to residents entering the shelter.
• Brief and provide direction and needed assistance to volunteers and or any other staff.
• Conduct regular inspections documenting opportunities for improvement.
• Identify and respond to any Client/Resident who is experiencing a problem or crisis to ensure that they are safe and that other service providers are aware of the situation and able to respond with appropriate services
• Teach good personal hygiene skills.
• Maintain appropriate boundaries with residents at all times.
• Gain a working knowledge of policies.
• Other duties as assigned.
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

ESSENTIAL QUALIFICATIONS

EDUCATION: High School Diploma or GED required.

EXPERIENCE: 2+ years' experience working with low-income/at-risk/homeless individuals or vulnerable populations, strongly preferred.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer's sole discretion.

LICENSES: Driver's License with a clear record.

VEHICLE: Must have daily use of a vehicle without prior notice.

WORK LOCATION: In‑Person

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email [e-mail] or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at [e-mail]. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.