PRN Reservist

Endeavors; Austin (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Endeavors in Austin, TX seeks Shelter Support Staff to monitor residents, ensure safety, and maintain sanitation in the shelter environment.

You will oversee intake, assign beds, respond to inquiries, and coordinate with volunteers, with emphasis on professional boundaries and confidential handling.

Requires high school diploma, experience with vulnerable populations, and NIMS training; bilingual in Spanish/English preferred.

Qualifications

• High School Diploma or GED required; degrees in related fields preferred.
• 2+ years' experience with migrant populations, child welfare, or vulnerable groups.
• Must complete National Incident Management System (NIMS) Core Curriculum Courses.

Responsibilities

• Provide a safe, structured environment while maintaining professional boundaries.
• Maintain positive relationships with clients and staff.
• Cover shifts reliably, work in team or alone to complete tasks.
• Handle general administrative duties as needed.
• Assist with food pantry logistics.
• Consult with supervisor on residents' needs and behavior.
• Use positive behavioral management and verbal redirection.
• Assist residents with processing issues and problem-solving.
• Monitor shelter areas for policy compliance.
• Hyper-sanitize all shelter areas.
• Respond to requests, complaints, inquiries.
• Address violations and guide residents toward compliance.
• Conduct orientation, assist intake, assign beds/lockers, issue supplies.
• Brief and guide volunteers/staff.
• Teach good personal hygiene.
• Maintain boundaries at all times.
• Learn policies; perform other duties as directed.

Skills

Spanish/English proficiency

Interpersonal skills

Communication skills

Listening skills

Confidentiality

Education

High School Diploma or GED

Associate's or Bachelor's Degree in Social Work / Sociology / Psychology or related field

Job description

Federal Contract Requirements: Provide proof of COVID-19 Vaccination. Must be a U.S. Citizen or a Lawful Permanent Resident

JOB PURPOSE:

To monitor the activities of residents of the shelter/center and to ensure compliance with program rules and expectations. Shelter Support Staff is also responsible for ensuring the safety of residents and the security and sanitation of the program. The Shelter Support Staff will help to oversee and to take reasonable action necessary to carry out responsibilities assigned as long as such action does not deviate from established organizational policies and is consistent with program guidelines and sound professional judgment.

ESSENTIAL JOB RESPONSIBILITIES:

• Responsible for providing a safe, structured environment that meets the needs of the client while maintaining professional and acceptable boundaries at all times.
• Maintain positive relationships with clients, and management staff.
• Provides consistent coverage for assigned shifts, working within the team and independently to complete all shift tasks.
• Performs general administrative functions such as answering the phone and responding to in-person inquiries in a professional manner.
• Assist with food pantry logistics.
• Consult with direct supervisor or supervisor on-duty regarding residents' personal needs and behavior.
• Utilize positive behavioral management techniques including verbal redirection.
• Assist residents within limits in processing issues and problem-solving.
• Monitor all areas of the shelter to ensure compliance with facility rules, policies, procedures, and protocols.
• Hyper-sanitization of all areas in the shelter.
• Respond to residents' requests, complaints, and inquiries.
• Address procedural violations with residents to ensure a clear understanding of expectations and to assist resident with achieving compliance.
• Conduct orientation/assist with intake, assign beds and lockers, issue linens/personal supplies and other items to residents entering into the shelter.
• Brief and provide direction and needed assistance to volunteers and or any other staff.
• Teach good personal hygiene skills.
• Maintain appropriate boundaries with residents at all times.
• Gain a working knowledge of policies.
• Perform other duties as directed and assigned.

ESSENTIAL QUALIFICATIONS:

EDUCATION: High School Diploma or GED required. Associates or Bachelor's Degree in Social Work, Sociology, Psychology or related field Preferred.

EXPERIENCE: 2+ years' experience working with migrant populations, child welfare, or vulnerable populations, strongly preferred.

CERTIFICATIONS:Must have National Incident Management System (NIMS) Core Curriculum Courses. IS-100.C: Introduction to the Incident Command System, IS-0200.c Basic Incident Command System for Initial Response, ISC 200 IS-700.B: An Introduction to the National Incident Management System IS-800.D: National Response Framework, An Introduction

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the

employer's sole discretion.

OTHER: Proficiency in Spanish/English (written and spoken language skills). Excellent interpersonal skills, including good communication skills, listening skills, and attitude. Ability to pass required medical exam and have the physical ability to fulfill essential functions. Ability to work independently and exercise a high level of confidentiality;

Eligible to receive, pass, and maintain security investigation background check - initiated by the National Background Investigations Bureau. Must be a U.S. citizen or a Lawful Permanent Resident.

Pass a criminal history screen, including state and local child protection agency registries;

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation,or need assistance with completing the application process, please email [e-mail] or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at [e-mail]. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.

EXCEPTIONS TO THESE CRITERIA MUST BE APPROVED BY THE DEPARTMENT HEAD.