Shelter Monitor (Swing Shift)

Abode Services; Napa (CA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Hourly pay: $23-$31 per hour

PTO: 19 days

12 paid holidays

Medical, dental and vision benefits

403(b) Retirement Savings Plans with R

Professional Development Trainings

All Staff Events

Dynamic, mission-driven culture

Job summary

Abode Services in Napa County seeks a Shelter Monitor (Day Shift) to help ensure the health and safety of shelter residents. The role involves front desk oversight, problem solving with participants, and enforcing shelter guidelines.

The position requires 6 months of social services or customer service experience and a valid CA driver’s license with a personal vehicle. Flexible scheduling including evenings and weekends is required. Competitive hourly pay and comprehensive benefits are provided.

Qualifications

• 6 months of social services or customer service experience.
• Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
• Flexible schedule to work evening and weekend hours as needed.

Responsibilities

• Implement and operate Shelter program procedures including answering telephone lines and oversee front desk activities; greet visitors and volunteers; and problem solve with shelter participants.
• Inspect facility; sign in participants; maintain and enforce shelter guidelines; document resident behavior and needs as well as program issues using logbook and incidents report; oversee proper chore implementation including cleaning up and maintenance of facility.
• Respond to participants' requests, rendering assistance as possible; respond to and resolve conflicts and crisis situations.
• Effectively communicate with service coordinators, shelter coordinator, and shelter manager on critical incidents, observed resident behaviors, and activities around the shelter during scheduled shifts.
• Maintain standardized operating procedures, safety of participants, program integrity, customer service standards, professional boundaries, and a supportive and caring environment.
• Complete participant intakes and exit paperwork.
• Assist with unit turnover including cleaning of alcoves/rooms, along with daily cleaning needs of the shelter in the absence of residents completing chores.
• Communicate with staff and all participants in a non-judgmental manner; work cooperatively with all agency staff.
• Participate in agency training, staff meetings, case conferences, and supervision.
• Complete required agency training including CPR/first aid, non-violent crisis intervention, and other training as assigned. Some meetings and training will require attendance outside of the regular schedule.
• Other duties as assigned.

Skills

Customer service

Front desk duties

Job description

Abode , one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Shelter Monitor (Day Shift) for our programs in Napa County.

About The Role

This Shelter Monitor (Swing Shift) is responsible for maintaining the health and safety of Shelter residents. Shelter monitors assist with the daily needs of the residents, assisting program donors and volunteers, and ensuring/assisting with the shelter cleanliness standards.

Abode's Benefits and Perks

• $23.00 - $31.00 per hour
• 19 days of PTO
• 12 paid Holidays per year
• 100%medical, dental and vision benefits for employeesand agency dependent health care contribution
• 403(b) Retirement Savings Plans with Employer Match & Contribution Programs
• Professional Development Trainings and Opportunities,All Staff Events
• Dynamic, mission-drive culture and supportive leadership

The Diverse Culture

We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.

How you make an impact

• Implement and operate Shelter program procedures including answering telephone lines and oversee front desk activities; greet visitors and volunteers; and problem solve with shelter participants.
• Inspect facility; sign in participants; maintain and enforce shelter guidelines; document resident behavior and needs as well as program issues using logbook and incidents report; oversee proper chore implementation including cleaning up and maintenance of facility.
• Respond to participants' requests, rendering assistance as possible; respond to and resolve conflicts and crisis situations.
• Effectively communicate with service coordinators, shelter coordinator, and shelter manager on critical incidents, observed resident behaviors, and activities around the shelter during scheduled shifts.
• Maintain standardized operating procedures, safety of participants, program integrity, customer service standards, professional boundaries, and a supportive and caring environment.
• Complete participant intakes and exit paperwork.
• Assist with unit turnover including cleaning of alcoves/rooms, along with daily cleaning needs of the shelter in the absence of residents completing chores.
• Communicate with staff and all participants in a non-judgmental manner; work cooperatively with all agency staff.
• Participate in agency training, staff meetings, case conferences, and supervision.
• Complete required agency training including CPR/first aid, non-violent crisis intervention, and other training as assigned. Some meetings and training will require attendance outside of the regular schedule.
• Other duties as assigned.

How you meet qualifications

• 6 months of social services or customer service experience.
• Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
• Flexible schedule to work evening and weekend hours as needed.

Notice

This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.

Notice

Abode Services is an Equal Opportunity Employer/Drug Free Workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.