Shelter Manager A

Bay Area Turning Point; Webster (TX); On-site; USD 50,000 - 52,000; Full time

Job summary

Bay Area Turning Point seeks a Shelter Manager A to oversee daily shelter operations, service delivery, and documentation for the shelter and food services program. You will lead staff and volunteers, ensure safety and 24-hour coverage, and report to the Shelter Director.

Requires a 4-year degree in a relevant field, at least 3 years of admin experience and 2 years in management, and the ability to work evenings on a consistent schedule.

Qualifications

• Minimum of 3 years of administrative and program experience.
• Minimum of 2 years of management experience.
• Minimum of a 4-year degree in Social Work, Sociology, Psychology, Human Resources, or comparable field.
• Pass background checks, motor vehicle report, and references.
• Able to lift/carry/move at least 40 lbs.

Responsibilities

• Supervise the shelter operations team and volunteers to ensure 24-hour coverage.
• Oversee safety and welfare of residents and clients.
• Maintain shelter cleanliness and compliance with health codes.
• Assist in managing the program’s annual budget.

Skills

Leadership

Communication

Problem-solving

Crisis management

Staff supervision

Education

4-year degree in Social Work/Sociology/Psychology/HR

Job description

Job Title: Shelter Manager A

FLSA Status: Exempt

Department: Client Services Program

Reports to: Shelter Director

Effective Date: 11/9/2025

Pay Rate: $50,000-52,000 per year ($24.04 - $25.00 per hour)

Hours: Wednesday, Thursday, Friday, and Saturday (9 AM - 8 PM) – 40 hours weekly minimum or as necessary. Flexibility for business and untraditional hours.

Position Overview

Shelter Manager A oversees the shelter’s daily operations, special projects/activities, service delivery and documentation, program staff, and volunteers for the shelter facility and food services program.

Essential Duties and Responsibilities

• Provide supervision and support to the shelter operations team, 3 Full-time Resident Advocates, PRN Resident Advocate Relief, and 2 Childcare Providers to ensure continuity of care for residential clients and 24-hour coverage for the facility.
• Oversee the safety, security, and general welfare of adults and children utilizing the shelter facility.
• Oversee cleanliness and sanitation of the shelter facility to ensure all inspections, fire codes, and health codes are followed by clients, staff, and volunteers.
• Adhere to and assist with managing the shelter services program’s annual budget.

Childcare Provider / Childcare

• Provide supervision, support, and structure for the childcare program to include safety and hands‑on assistance in childcare to provide adequate care for the children.
• Provide guidance to the childcare providers with concerns that may be faced in the childcare program, i.e., interpersonal behaviors with children and engagements with parents and volunteers.
• Ensure that all agency/program policies and procedures are followed during all childcare/children’s services activities. Develop and make recommendations for childcare procedures as needed.
• Maintain the weekly schedule for childcare utilizing the curriculum for activities.
• Coordinate monthly field trips for the children in childcare, including reservation of an agency vehicle for transportation.

Other

• Maintain knowledge of overall agency objectives, activities, and client assistance resources.
• Serve as the Manager On‑call, on a monthly rotation schedule, for both Non‑Residential and Residential programs, helping the client services team.
• Consult the supervisor regarding any critical situations within the department.
• Serve in the appropriate step in the dispute resolution process for staff, volunteers, and clients.
• Assist with providing shelter and hotline coverage.
• Serve as the Volunteer Supervisor, providing training and engaging volunteers.
• Other duties as assigned.

Supervision

• Resident Advocate Evening A & B; Resident Advocate Night B; Childcare Provider A & B; PRN Resident Advocate Relief; Volunteers

Qualifications

• Minimum of 3 years of prior administrative/program experience.
• Minimum of 2 years prior experience in management.

Education and Other Requirements

• Minimum of a 4-year degree in Social Work, Sociology, Psychology, Human Resources, or comparable experience.
• Must pass a criminal background check, motor vehicle report, and reference checks.
• Must have a clean driving record/ have automobile insurance coverage and be insurable and have at least three years of verifiable driving experience.
• Ability to lift/carry/move a minimum of 40 lbs. for an extended distance.

Job‑Specific Competencies

• Management of staff and volunteers, including scheduling, on‑the‑job training, professional growth, and employee documentation.
• Ability to demonstrate leadership, communication, and problem‑solving skills that encourage and empower residents to seek remedies for positive changes.
• Ability to demonstrate critical thinking skills to assist staff with in‑the‑moment issues.
• Sensitivity regarding the issues of family violence and sexual assault and the ability to remain calm in crises.
• Understand residential programs and the dynamics of communal living.

Bay Area Turning Point (BATP) believes that equal opportunity for all employees is important for the continuing success of our organization. In accordance with state and federal law, BATP will not discriminate against an employee or applicant for employment because of race, disability, color, creed, religion, sex, age, national origin, ancestry, citizenship, veteran status, or non‑job related factors in hiring, promotion, demotion, training, benefits, transfers, layoffs, terminations, recommendations, rates of pay or other forms of compensation. Opportunity is provided to all employees based on qualifications and job requirements.

NOTE: It is the policy of BATP not to hire applicants who have received services from our agency within the previous 12 month period.