Intake Worker

The Salvation Army USA Western Territory; Tucson (AZ); On-site; USD 17,000 - 25,000; Full time

Job summary

The Salvation Army USA Western Territory in Tucson is seeking an Intake Worker to manage client check-in, referrals, and basic shelter services while maintaining accurate records and a supportive, non-judgmental approach.

You will perform intake assessments, document incidents, assist with HMIS entries, enforce shelter rules, coordinate with responders, and help clients access needed services. A high school diploma and experience with homeless populations are preferred.

Qualifications

• High School Diploma/GED required.
• Able to maintain a non-judgmental attitude and a professional approach working with clients.
• Computer literate in MS Office Software.
• Ability to work with people of diverse backgrounds and circumstances.
• Able to handle crisis/emergency situations or services for the homeless and to utilize crisis intervention, crowd management, and conflict resolution skills.
• Experience working with homeless population.
• Ability to assess at-risk participants and situations.
• Excellent verbal and written communication skills.
• Successful background clearance.

Responsibilities

• Manage check-in of clients upon arrival, using proper sign-in procedures, including baggage checking and storage, cell phones, medication, weapons, and any other items using a log sheet accurately.
• Manage general operations of Intake area, and client needs staying in-house, providing information and referrals, medication disbursement, access to luggage and items checked in as needed.
• Conduct breath analysis testing on all clients entering the shelter and any suspected to be intoxicated, using a breathalyzer device, determining eligibility to receive housing based on the results of BAC level.
• Position will work independently with minimal direct supervision during shift. Because of this, excellent documentation will be required and checked against surveillance footage randomly.
• Monitor and supervise clients, investigate and report activity and incidents appropriately, or as needed to emergency responders, such as police, fire, and/or ambulance personnel, according to established guidelines.
• Maintain a visible presence at all times in the facility to deter criminal mischief.
• Provide accurate and thorough written communication in the (IR) Incident Report Log
• Book for management and other staff review
• Gather statistical information from participant sign-up sheets, laundry, church, and client registration and enter into HMIS, as well as other various services provided to clients during all stays
• Complete HMIS Intake Assessment, V1-SPDAT packets on any clients arriving as requested
• Answer incoming telephone calls
• Implement a minimum of 2 regular facility, dorm, and restroom checks, documenting times and any activity
• Use proper radio procedures in conjunction with partnering staff and custodians on duty for various needs
• Provide clients with requested forms, i.e., grievance, laundry, etc.
• Provide hygiene items, i.e., shampoo, razors, body wash, towels, as needed
• Review shelter rules and policies and procedures with clients as necessary or questions arise
• Take necessary precautions with clients to prevent damage to the facility
• Interact with other agencies providing guidance and direction for special circumstances of clients, arriving by police escort, or released from the hospital
• Maintain safety and security of clients and staff, monitoring front doors, allowing access only to authorized persons
• Enforce all house rules, regulations, & policies
• Ensure blanket distribution box stays supplied at the outside front door beginning at 9 pm
• Contact the Program Manager when there is an emergency, following the chain of command contact list in manager absence
• Attend all staff meetings and relevant training seminars as directed
• Other duties as assigned by the supervisor as it relates to the position of Intake Worker

Skills

High School Diploma / GED

Non-judgmental attitude

MS Office

Diversity sensitivity

Crisis intervention

Experience with homeless population

At-risk assessment

Verbal and written communication

Background clearance

Education

High School Diploma / GED

Tools

MS Office

Job description

LOCATION: Tucson Hospitality House -1002 N. Main Ave

STATUS: FT/40 Hours- Saturday - Wednesday 2pm-11pm

MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

QUALIFICATIONS:

• High School Diploma/GED required
• Able to maintain a non-judgmental attitude and a professional approach working with clients
• Computer literate in MS Office Software
• Ability to work with people of diverse backgrounds and circumstances
• Able to handle crisis/emergency situations or services for the homeless and to utilize crisis intervention, crowd management, and conflict resolution skills
• Experience working with homeless population
• Ability to assess at-risk participants and situations
• Excellent verbal and written communication skills
• Successful background clearance

RESPONSIBILITIES:

• Manage check-in of clients upon arrival, using proper sign-in procedures, including baggage checking and storage, cell phones, medication, weapons, and any other items using a log sheet accurately
• Manage general operations of Intake area, and client needs staying in-house, providing information and referrals, medication disbursement, access to luggage and items checked in as needed
• Conduct breath analysis testing on all clients entering the shelter and any suspected to be intoxicated, using a breathalyzer device, determining eligibility to receive housing based on the results of BAC level
• Position will work independently with minimal direct supervision during shift. Because of this, excellent documentation will be required and checked against surveillance footage randomly
• Monitor and supervise clients, investigate and report activity and incidents appropriately, or as needed to emergency responders, such as police, fire, and/or ambulance personnel, according to established guidelines
• Maintain a visible presence at all times in the facility to deter criminal mischief
• Provide accurate and thorough written communication in the (IR) Incident Report Log
• Book for management and other staff review
• Gather statistical information from participant sign-up sheets, laundry, church, and client registration and enter into HMIS, as well as other various services provided to clients during all stays
• Complete HMIS Intake Assessment, V1-SPDAT packets on any clients arriving as requested
• Answer incoming telephone calls
• Implement a minimum of 2 regular facility, dorm, and restroom checks, documenting times and any activity
• Use proper radio procedures in conjunction with partnering staff and custodians on duty for various needs
• Provide clients with requested forms, i.e., grievance, laundry, etc.
• Provide hygiene items, i.e., shampoo, razors, body wash, towels, as needed
• Review shelter rules and policies and procedures with clients as necessary or questions arise
• Take necessary precautions with clients to prevent damage to the facility
• Interact with other agencies providing guidance and direction for special circumstances of clients, arriving by police escort, or released from the hospital
• Maintain safety and security of clients and staff, monitoring front doors, allowing access only to authorized persons
• Enforce all house rules, regulations, & policies
• Ensure blanket distribution box stays supplied at the outside front door beginning at 9 pm
• Contact the Program Manager when there is an emergency, following the chain of command contact list in manager absence
• Attend all staff meetings and relevant training seminars as directed
• Other duties as assigned by the supervisor as it relates to the position of Intake Worker

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl, and reach with hands and arms. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

Education

High School or Equivalent (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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For further information, please review the Know Your Rights notice from the Department of Labor.