Shelter Intake & Client Support Lead

Domestic Violence Intervention Services, Inc.; Tulsa (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Domestic Violence Intervention Services, Inc. seeks a Shelter Entry Coordinator to warmly welcome clients, facilitate intake, address immediate needs, and connect survivors with their assigned case workers within the Emergency Shelter program.

The role requires a 4-year degree in a related field and 1 year of supervised social service or mental health experience, with strong communication and trauma-informed care. Bilingual Spanish preference is encouraged.

Qualifications

• Education: 4-year degree in social work, psychology, counseling, or related field.
• Experience: 1 year of supervised social service or mental health work; nonprofit preferred.
• Knowledge: awareness of social justice, violence against survivors, and trauma-informed care.
• Spanish bilingual preferred; strong written and verbal communication skills.

Responsibilities

• Greet clients with empathy and orient them to the Emergency Shelter program.
• Facilitate intake, assess needs, provide crisis intervention, and referrals.
• Document and maintain resident files per DVIS guidelines.
• Serve as liaison between Shelter and other service providers.
• Coordinate with departments and agencies for seamless transitions.
• Provide coverage for Safe Housing on-call rotation and support residents.

Skills

Crisis intervention

Empathy

Multitasking

Spanish bilingual

Communication

Teamwork

Education

Bachelor's degree in Social Work, Psychology, Counseling, or related field

Tools

Microsoft Office Suite

Job description

Domestic Violence Intervention Services, Inc. seeks a Shelter Entry Coordinator to warmly welcome clients, facilitate intake, address immediate needs, and connect survivors with their assigned case workers within the Emergency Shelter program.

The role requires a 4-year degree in a related field and 1 year of supervised social service or mental health experience, with strong communication and trauma-informed care. Bilingual Spanish preference is encouraged.