Shelter Generalist - Men's Shelter (Swing Shift)

Tacoma Rescue Mission; Tacoma, Northern (WA, KY); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical and Dental Packages

12 Paid Holidays, Plus a Bonus Day

Four Weeks' Vacation Accrued Annually

10 Hours of Sick Leave Accrued Monthly

403(b) Retirement Plan with Employer0

Employee Assistance Program

Job summary

Tacoma Rescue Mission is seeking a Shelter Generalist for the Men's Shelter in Tacoma, WA. You will help provide a safe, dignified, trauma-informed environment and assist with intake, resources, and daily operations.

The role focuses on compassionate guest interactions, data entry, reporting, and coordination with shelter staff to maintain a welcoming, clean, and secure facility. Shift: Swing, weekends included.

Qualifications

• Experience working with or serving alongside marginalized communities.
• Basic operating knowledge of office equipment, computers, and Microsoft Office Suites.
• Effective de-escalation skills.
• Ability to work in and effectively respond to a fast-paced, high-stress environment.
• Capacity to accomplish multiple tasks within a short time.
• Clear and effective written, verbal, and electronic communication.
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment using effective and thoughtful interactions and communication.

Responsibilities

• Greets all guests, residents, volunteers, donors, and team members warmly, creating a welcoming environment that fosters healthy relationships.
• Connects and engages with residents, completing intake procedures and all necessary assessments, providing them with and referring them to resources.
• Oversees all shelter endeavors, ensuring rules and shelter protocol are being followed and all shelter residents are comfortable and safe.
• Fulfills all reasonable requests from residents, ensuring their comfort and satisfaction.
• Completes walkthroughs of the shelter and campus at least every two hours certifying the shelter property and all its inhabitants are safe.
• Continually researches, gathers, and gains knowledge of community services and resources to assist shelter residents and guests.
• Answers incoming telephone calls, assisting callers as needed and routing them to the relevant parties.
• Receives donations on behalf of TRM and provide donors with receipts as requested.
• Performs general cleaning tasks, to include daily laundry, emptying trash, sweeping, mopping, vacuuming, wiping down and sanitizing hard surfaces, etc.
• Enters resident data into internal data systems daily.
• Records daily happenings into the Shelter Generalist Shift Log, keeping all team members up to date on occurrences, potential hazards, requests met, etc.
• Collects shelter supplies, organizes, stocks, and maintains inventory, informing management of needed items.
• Completes incident reports and work requests as needed and informs management.
• Performs turnover of resident quarters (unit/bed), cleaning and sanitizing the area and doing all necessary laundry.
• Performs regularly scheduled unit/dorm checks.
• Maintains resident confidentiality, properly storing and disposing documents per TRM standard.
• Administers urinalysis and breathalyzer tests for shelter guests as needed.
• Embodies the values that form our culture to meet the organization’s mission of sharing God’s love, hope, and support with our neighbors in need to uplift communities.
• Performs other duties as assigned to support others and ensure an efficient and effective work environment.

Skills

Experience with marginalized groups

Microsoft Office

De-escalation skills

Fast-paced environment

Multi-tasking

Written and verbal communication

Teamwork in diverse environment

Tools

Microsoft Office Suite

Job description

Tacoma Rescue Mission is seeking a Shelter Generalist for the Men's Shelter in Tacoma, WA. You will help provide a safe, dignified, trauma-informed environment and assist with intake, resources, and daily operations.

The role focuses on compassionate guest interactions, data entry, reporting, and coordination with shelter staff to maintain a welcoming, clean, and secure facility. Shift: Swing, weekends included.