Shelter Generalist: Men's Shelter - Day Shift

Tacoma Rescue Mission; Tacoma, Northern (WA, KY); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical and Dental Packages

12 Paid Holidays, Plus a Bonus Day

Four Weeks' Vacation Accrued Annually

10 Hours of Sick Leave Accrued Monthly

403(b) Retirement Plan with Employer0

Employee Assistance Program

Job summary

Tacoma Rescue Mission is seeking a Shelter Generalist for the Men's Shelter in Tacoma, WA. You will help provide a safe, dignified, trauma-informed environment and assist with intake, resources, and daily operations.

The role focuses on compassionate guest interactions, data entry, reporting, and coordination with shelter staff to maintain a welcoming, clean, and secure facility. Shift: Swing, weekends included.

Qualifications

• Experience working with or serving alongside marginalized communities.
• Basic operating knowledge of office equipment, computers, and Microsoft Office Suites.
• Effective de-escalation skills.
• Ability to work in and effectively respond to a fast-paced, high-stress environment.
• Capacity to accomplish multiple tasks within a short time.
• Clear and effective written, verbal, and electronic communication.
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment using effective and thoughtful interactions and communication.

Responsibilities

• Greets all guests, residents, volunteers, donors, and team members warmly, creating a welcoming environment that fosters healthy relationships.
• Connects and engages with residents, completing intake procedures and all necessary assessments, providing them with and referring them to resources.
• Oversees all shelter endeavors, ensuring rules and shelter protocol are being followed and all shelter residents are comfortable and safe.
• Fulfills all reasonable requests from residents, ensuring their comfort and satisfaction.
• Completes walkthroughs of the shelter and campus at least every two hours certifying the shelter property and all its inhabitants are safe.
• Continually researches, gathers, and gains knowledge of community services and resources to assist shelter residents and guests.
• Answers incoming telephone calls, assisting callers as needed and routing them to the relevant parties.
• Receives donations on behalf of TRM and provide donors with receipts as requested.
• Performs general cleaning tasks, to include daily laundry, emptying trash, sweeping, mopping, vacuuming, wiping down and sanitizing hard surfaces, etc.
• Enters resident data into internal data systems daily.
• Records daily happenings into the Shelter Generalist Shift Log, keeping all team members up to date on occurrences, potential hazards, requests met, etc.
• Collects shelter supplies, organizes, stocks, and maintains inventory, informing management of needed items.
• Completes incident reports and work requests as needed and informs management.
• Performs turnover of resident quarters (unit/bed), cleaning and sanitizing the area and doing all necessary laundry.
• Performs regularly scheduled unit/dorm checks.
• Maintains resident confidentiality, properly storing and disposing documents per TRM standard.
• Administers urinalysis and breathalyzer tests for shelter guests as needed.
• Embodies the values that form our culture to meet the organization’s mission of sharing God’s love, hope, and support with our neighbors in need to uplift communities.
• Performs other duties as assigned to support others and ensure an efficient and effective work environment.

Skills

Experience with marginalized groups

Microsoft Office

De-escalation skills

Fast-paced environment

Multi-tasking

Written and verbal communication

Teamwork in diverse environment

Tools

Microsoft Office Suite

Job description

Description

Are you looking for a position where you can provide a safe and hospitable environment for our neighbors who are currently unhoused? If so, Tacoma Rescue Mission (TRM) is seeking a Shelter Generalist for our Men's Shelter to be on a team that carries out our mission. At TRM, we believe that people are our greatest asset, and we are committed to attracting, developing, and retaining a diverse and talented workforce. Our inclusive and collaborative work environment centers families and fosters creativity, excellence, and professional growth.

Purpose and Vision Statement

The Tacoma Rescue Mission (TRM) is a faith-based nonprofit organization whose mission is to support all people - including clients, volunteers, community partners, and staff - to become their best. We provide emergency services such as shelter and meals to neighbors experiencing homelessness. We offer supportive housing and addiction recovery programs that promote self-sufficiency, sustainable transformation, and stability. We share our Christian faith within a loving and inclusive community.

We are proud to serve the Pierce County communities for over 100 years. Since 1912, we have served in the name of Jesus Christ while emphasizing the dignity of each person who enters our doors. We value the needs of our community and continually adapt to the changing needs of those who come to us for support.

Job Purpose

Maintains a safe, clean, hospitable, and dignifying environment for all guests and residents; assisting in the provision of trauma-informed, person-first, and grace-based program services to meet the need of all who seek The Tacoma Rescue Mission's care.

Essential Duties & Responsibilities

• Greets all guests, residents, volunteers, donors, and team members warmly, creating a welcoming environment that fosters healthy relationships.
• Connects and engages with residents, completing intake procedures and all necessary assessments, providing them with and referring them to resources.
• Oversees all shelter endeavors, ensuring rules and shelter protocol are being followed and all shelter residents are comfortable and safe.
• Fulfills all reasonable requests from residents, ensuring their comfort and satisfaction.
• Completes walkthroughs of the shelter and campus at least every two hours certifying the shelter property and all its inhabitants are safe.
• Continually researches, gathers, and gains knowledge of community services and resources to assist shelter residents and guests.
• Answers incoming telephone calls, assisting callers as needed and routing them to the relevant parties.
• Receives donations on behalf of TRM and provide donors with receipts as requested.
• Performs general cleaning tasks, to include daily laundry, emptying trash, sweeping, mopping, vacuuming, wiping down and sanitizing hard surfaces, etc.
• Enters resident data into internal data systems daily.
• Records daily happenings into the Shelter Generalist Shift Log, keeping all team members up to date on occurrences, potential hazards, requests met, etc.
• Collects shelter supplies, organizes, stocks, and maintains inventory, informing management of needed items.
• Completes incident reports and work requests as needed and informs management.
• Performs turnover of resident quarters (unit/bed), cleaning and sanitizing the area and doing all necessary laundry.
• Performs regularly scheduled unit/dorm checks.
• Maintains resident confidentiality, properly storing and disposing documents per TRM standard.
• Administers urinalysis and breathalyzer tests for shelter guests as needed.
• Embodies the values that form our culture to meet the organization’s mission of sharing God’s love, hope, and support with our neighbors in need to uplift communities.
• Performs other duties as assigned to support others and ensure an efficient and effective work environment.

Working Conditions

Interacts in a relational manner with people from diverse backgrounds. Office environment with light custodial duties.

Schedule & Work Location

Schedule: Swing Shift

Sunday, Monday, Tuesday, Wednesday and Saturday 6:00AM-2:00PM

Off Thursday & Friday

Primary Location of Work:

Downtown Campus

425 S. Tacoma Way, Tacoma, WA 98402

Requirements

• Experience working with or serving alongside marginalized communities.
• Basic operating knowledge of office equipment, computers, and Microsoft Office Suites.
• Effective de-escalation skills.
• Ability to work in and effectively respond to a fast-paced, high-stress environment.
• Capacity to accomplish multiple tasks within a short time.
• Skilled in clear and effective written, verbal, and electronic communication.
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment using effective and thoughtful interactions and communication.

Physical Requirements

• Stationary position 50% of the time.
• Occasionally moves about inside the office to access file cabinets, office machinery, etc. and responds to urgent situations.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Communicates information and ideas so others will understand. Exchanges accurate information in these situations.
• Observes details at close range (within a few feet of the observer).
• Frequently moves boxes weighing up to 25 pounds across office for various needs.
• Wears proper PPE (personal protective equipment) when necessary for exposure control.

Benefits

We offer comprehensive benefits:

• Medical and Dental Packages at No or Little Cost to Employees
• 12 Paid Holidays, Plus a Bonus Day
• Four Weeks' Vacation Accrued Annually
• 10 Hours of Sick Leave Accrued Monthly
• Participation in 403(b) Retirement Plan with Employer Match
• Employee Assistance Program

Notes Regarding Hiring Process

• Hiring Salary Range: $20.12 - $22.11 per hour
• Full Salary Range: $20.12 - $24.32 per hour

The Rescue Mission is an equal opportunity employer. We do not discriminate in employment based on race, religion, color, sex, sexual orientation, gender identity, creed, national origin, age, marital status, the presence of any physical, mental or sensory disability, the use of a trained service animal by a person with a disability, honorably discharged veteran or military status, status as a victim of domestic violence, sexual assault, or stalking, citizenship or immigration status, familial status, genetic information, ancestry, pregnancy outcome, or any other status or characteristic protected by local, state, or federal law.