Shelter Client Services Coordinator

Domestic Violence Intervention Services, Inc.; Tulsa (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Domestic Violence Intervention Services, Inc. (DVIS) seeks a Shelter Client Services Representative to provide professional administrative support for safe housing staff and clients. The role ensures smooth operations and a welcoming, safe environment for all clients and staff.

Responsibilities include answering calls, greeting visitors, handling mail, coordinating documents, and supporting volunteers. Strong communication, organization, and confidentiality are essential in a diverse,

Qualifications

• Associate degree or relevant experience.
• Experience in an administrative office setting.
• Ability to communicate with diverse staff and clients.
• Written and oral communication skills are essential.

Responsibilities

• Answer incoming calls and greet visitors.
• Screen calls and route to appropriate parties; make referrals.
• Assist in documenting crisis calls.
• Handle incoming/outgoing mail and distribute to clients and staff.
• Arrange shipment of packages and inter-office mail between shelters.
• Monitor office supplies and coordinate purchasing.
• Maintain confidentiality in front office space.
• Create a welcoming front office environment for staff and clients.
• Document volunteer and intern hours monthly.
• Maintain boundaries with clients and assist with basic needs.

Skills

Written communication

Oral communication

Organizational skills

Customer service

Emotional intelligence

Education

Associate degree

Relevant experience

Tools

Word processing

Spreadsheets

Database programs

Multi-line phone systems

Job description

Domestic Violence Intervention Services, Inc. (DVIS) seeks a Shelter Client Services Representative to provide professional administrative support for safe housing staff and clients. The role ensures smooth operations and a welcoming, safe environment for all clients and staff.

Responsibilities include answering calls, greeting visitors, handling mail, coordinating documents, and supporting volunteers. Strong communication, organization, and confidentiality are essential in a diverse,