Shelter Customer Support Lead — Team Coach & Service Excellence

Socket.dev; Omaha (NE); On-site; USD 42,000 - 66,000; Full time

Job summary

Nebraska Humane Society is seeking a Lead Customer Support Specialist to supervise a Customer Support team, ensure quality service, and support staff during shifts. This role oversees daily operations, cash handling, data integrity, and program registrations for NHS services.

The position requires strong communication, multitasking, and compassion for animals, with a schedule Sunday through Thursday in a busy shelter environment.

Qualifications

• High school diploma or equivalent required.
• Must be 19 years or older.
• Minimum 3 years customer service experience.
• Computer experience and ability to learn proprietary software.
• Must be able to lift up to 50 lbs.
• Able to stand/walk most of the shift.
• Excellent written and verbal communication.
• Team player with good judgement.

Responsibilities

• Represent the Nebraska Humane Society (NHS) in a professional, compassionate manner.
• Greet, assist and direct the public.
• Multitask and provide effective customer service to large numbers of people.
• Perform accurate data entry using proprietary software for customer service and other departments.
• Process pet licenses and update customer files accurately.
• Maintain and balance daily cash drawers; handle sums of money.
• Accept donations from the public.
• Register the public for NHS classes and services; adoptions; programs.
• Assist Adoption Department with counseling as needed.
• Resolve customer complaints in person and over the phone.
• Process animal intakes and related records; assist with Lost & Found.

Skills

Customer service

Teamwork

Multitasking

Communication

Data entry

Education

High school diploma or equivalent

Age 19 or older

Job description

Nebraska Humane Society is seeking a Lead Customer Support Specialist to supervise a Customer Support team, ensure quality service, and support staff during shifts. This role oversees daily operations, cash handling, data integrity, and program registrations for NHS services.

The position requires strong communication, multitasking, and compassion for animals, with a schedule Sunday through Thursday in a busy shelter environment.