Customer Support Lead — Animal Shelter

Nebraska Humane; Omaha (NE); On-site; USD 46,000 - 50,000; Full time

Job summary

The Nebraska Humane Society is seeking a Lead Customer Support Specialist to lead the front-line team in Omaha, NE. This non-exempt, full-time role oversees daily operations, greets the public, and ensures accurate data entry and donations processing.

You will manage daily cash drawers, process licenses, assist with adoptions, and resolve customer issues with a compassionate, professional demeanor. Schedule is Sunday through Thursday.

Qualifications

• High school diploma or equivalent.
• Must be 19 years or older.
• Minimum 3 years customer service.
• Ability to learn proprietary software.
• Able to lift up to 50 lbs.
• Excellent written and verbal skills.
• Team player and reliable.

Responsibilities

• Represent the Nebraska Humane Society (NHS) in a professional, compassionate manner.
• Greet, assist and direct the public.
• Ability to multitask and provide effective customer service to large numbers of people.
• Process pet licenses and update customer files accurately.
• Maintain and balance daily cash drawers; handle large sums of money.
• Accept monetary and non-monetary donations from the public.
• Assist with adoptions and counseling as needed.
• Resolve customer complaints in person and on the phone.

Skills

Customer service

Data entry

Multitasking

Communication

Education

High school diploma

Tools

Proprietary software

Job description

The Nebraska Humane Society is seeking a Lead Customer Support Specialist to lead the front-line team in Omaha, NE. This non-exempt, full-time role oversees daily operations, greets the public, and ensures accurate data entry and donations processing.

You will manage daily cash drawers, process licenses, assist with adoptions, and resolve customer issues with a compassionate, professional demeanor. Schedule is Sunday through Thursday.