Shelter Case Manager - Full-Time

Pillars; Appleton (WI); On-site; USD 44,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Vacation

Holidays

Sick leave

Short & long term disability

Life insurance

401k with employer match

Employee Assistance Plan

Job summary

Pillars is seeking a full-time Shelter Case Manager to serve clients at the Adult & Family Shelter in Appleton, WI. You will perform case management to identify needs, create individual plans, and monitor progress toward housing and income stability.

The role emphasizes trauma-informed care, relationship-building, and collaboration with schools and community partners. Strong organization and advocacy are essential in this position.

Qualifications

• Bachelor's in Human Services related field or HS diploma with 5+ years relevant experience
• Minimum 2 years relevant experience preferred
• Experience with homelessness, domestic violence, mental health, or addictions insights
• Knowledge of community resources for low-income families experiencing homelessness
• Possess and maintain a valid Wisconsin driver’s license

Responsibilities

• Provide case management to individuals and families experiencing homelessness in a shelter setting
• Establish and monitor individual case plans to meet housing and income stability goals
• Advocate for participants across systems when needed
• Refer clients to community resources and act as a broker between resources
• Manage paper and electronic records and grant documentation
• Coordinate school enrollment and connect families to services like Head Start and McKinney-Vento provisions
• Represent the agency in community and interagency activities

Skills

Building Relationships

Communication

Confidentiality

Conflict Management

Cultural Awareness

Flexibility

Self-Management

Problem-Solving

Written Communication

Education

Bachelor's in Human Services

High School Diploma + 5+ years experience

Tools

Microsoft Office

Wisconsin HMIS Clarity

Job description

Job Details: Job Location: Adult and Family Shelter - Appleton, WI 54911, Position Type: Full Time, Salary Range: $44,000.00 - $45,000.00 Salary/year, Pillars is looking for a full time case manager to work with clients receiving services at our Adult & Family Shelter.

SUMMARY:

From homelessness to coming home, Pillars provides shelter, support, and solutions to address the housing needs in our community. The Shelter Case Manager is responsible for providing case management to individuals and families experiencing homelessness in a shelter setting to identify client needs, establish individual case plans, and monitor client progress towards program goals of housing and income stability.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Has passion for the mission of Pillars and displays agency values: Respect, Collaboration, Empowerment and Grit.
• Builds and maintains a strong connection with clients using a strength based, trauma informed approach.
• Completes thorough assessments to mutually establish goals for a clients tenure.
• Serves as an advocate for participants across systems when the need arises.
• Refers clients to appropriate community resources and serves as a broker between resources.
• Manages records, both paper and electronic, as well as grant documentation for those that are utilizing Pillars services.
• Manages participants funded accommodation and services, including the preparation of correspondence and statistical data.
• Represents agency in community or in interagency activities and other community events.
• Works with appropriate school district to enroll children in school and connect to the appropriate services within the community, including: early childhood programs such as Head Start, Part C of the Individuals with Disabilities Education Act, and McKinney Vento education services.
• Other duties as assigned.

CORE COMPETENCIES:

• Building Relationships Demonstrates exceptional relationship-building ability with volunteers, clients and consumers, tenants, agency partners, donors and potential donors, board and committee members.
• Communication Strong verbal and written communication skills at multiple levels: with volunteers, coworkers, board members, other community agencies, and vendors.
• Confidentiality Ability to maintain confidential information and safeguard the security of information of Pillars and our clients. Keep private information from unauthorized individuals, either within Pillars or others outside the organization.
• Conflict Management Reacts and responds to complaints and solves problems. Helps consumers and staff come to agreement and de-escalates charged situations. Reacts quickly to assess the conflict and determine appropriate steps to resolve. Remains calm and professional during high stress situations.
• Cultural Awareness and Sensitivity to those you are serving. Is mindful or conscious of similarities and differences between people from different groups. Is respectful and accepting of the differences and strives to understand them.
• Flexibility Ability to flex schedule to occasionally respond to needs outside of normal working hours.
• Self-Management Takes initiative to seek out what needs to be done; responsible for attaining goals and following guidelines/procedures with minimal supervision or direction; strong sense of accountability and pride in work. Demonstrates flexibility and the ability to adapt to changing situations/expectations.
• Problem-Solving Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in group problem-solving situation; remains calm when dealing with emotional topics.
• Written Communication Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret written information and use a tablet or smartphone.

QUALIFICATIONS:

• Bachelors in Human Services related field OR High School Diploma (or equivalent) with 5 or more years relevant experience
• Minimum 2 years relevant experience preferred
• Relevant experience could include:
• A strong understanding of barriers specific to persons experiencing homelessness
• Experience working with survivors of domestic violence
• Experience working with people facing mental health struggles and/or challenges with addictions
• Knowledge of community resources available to families who are low income and/or experiencing homelessness
• Experience with the Wisconsin Homeless Management Information System, Clarity
• Possess and maintain a valid Wisconsin driver’s license
• Ability to travel locally, with access to a reliable vehicle and personal auto insurance which meets Pillars minimum requirements for liability (100/300/100)

This position is expected to work inclusively and respectfully within a diverse community and practice civility in the workplace. In addition, this position requires strong oral, written, interpersonal, and organizational skills, demonstrated integrity, and the willingness to work independently and as part of a collaborative team. This position requires knowledge of Microsoft Office suite and related technologies.

COMPLIANCE ACCOUNTABILITIES:

The Shelter Case Manager must act in accordance with Pillars policies and procedures, complete all required compliance training/continuing education within specified timeframe, and maintain a thorough knowledge of all internal operating procedures, as well as applicable laws and regulations.

WORK ENVIRONMENT:

The employee must occasionally lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPENSATION and BENEFITS:

The compensation for this position is a $44,241.60 annual salary. Benefits include health insurance, dental insurance, vision insurance, vacation, holidays, sick leave, short & long term disability, life insurance, 401k retirement account with an employer match and an Employee Assistance Plan.

Pillars is an Affi...