Shelter Care Team Lead

Paycom - ATS; Bentonville (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

EverHope is seeking a Team Leader to safeguard residents' safety and well-being while guiding direct care staff. This role oversees shift activities, enforces policies, and ensures accurate intake, discharge, and documentation, promoting a calm, respectful environment.

You will train and evaluate staff, monitor licensing ratios, coordinate supplies and transportation, oversee medications, and support program planning.

Qualifications

• Twenty-one years of age or older.
• High School diploma or equivalent.
• Experience in supervision preferred, especially with children/ youth.

Responsibilities

• Oversee staff tasks and ensure services align with resident and Shelter needs.
• Enforce compliance with policies, procedures, and regulations.
• Provide training, evaluation, and support for staff development.
• Foster communication across shifts and teams for consistent care.
• Address attendance and disciplinary issues promptly, documenting actions per policy.
• Monitor staffing to meet licensing ratios and resident needs.
• Coordinate supplies, activities, and transportation to meet resident needs.
• Administer and monitor medications per policy; oversee medical conditions.
• Conduct emergency drills and identify risks to ensure safety compliance.
• Apply child and adolescent development principles in interactions with children.
• Promote hygiene, health, and nutrition practices to support development.
• Support case managers in implementing individualized plans for resident growth.
• Foster a nurturing and respectful atmosphere embracing diversity.
• Maintain confidentiality and adhere to all policies, laws, and ethical standards.
• Build relationships with staff, residents, volunteers, and external professionals.
• Attend required meetings, training, and other events as assigned.
• Participate in the Team Lead on-call rotation following the on-call policy and procedures.
• Other duties as assigned.

Skills

Staff supervision

Policy compliance

Training and coaching

Documentation

Communication

Emergency response

Education

High school diploma or equivalent

Tools

Google

Office software

Job description

EverHope is seeking a Team Leader to safeguard residents' safety and well-being while guiding direct care staff. This role oversees shift activities, enforces policies, and ensures accurate intake, discharge, and documentation, promoting a calm, respectful environment.

You will train and evaluate staff, monitor licensing ratios, coordinate supplies and transportation, oversee medications, and support program planning.