SHELTER ATTENDANT (ON CALL) - HOMELESS SERVICES CENTER

City of Portland; Portland (ME); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking dedicated per diem shelter attendants to support their Homeless Services Center. This role involves welcoming individuals in need of shelter, monitoring living spaces, and maintaining a clean environment. Attendants will engage in crisis intervention and conflict resolution, providing essential support to over 200 guests nightly. The position requires flexibility with schedules, including nights, weekends, and holidays. Join a team committed to diversity and making a positive impact in the community, where your contributions will be valued and appreciated.

Qualifications

• Strong customer service skills and a positive attitude are essential.
• Experience in crisis intervention and conflict resolution is preferred.

Responsibilities

• Welcome and monitor guests in the shelter, ensuring safety and cleanliness.
• Perform crisis intervention and triage for guests in need.

Skills

Customer Service Skills

Crisis Intervention

Conflict Resolution

Patience

Job description

The Homeless Services Center is searching for per diem/on-call shelter attendants. Schedules will vary. Availability to work a combination of nights, days, weekends, and holidays is desired. Duties include welcoming homeless men and women in need of shelter, monitoring dorms, common areas, and shelter grounds. Frequent cleaning of dorms, common areas, bathrooms, and grounds is required. The position also involves crisis intervention, triage for over 200 guests per night, and conflict resolution. This position also includes rotation to multiple stations during the course of each shift including walking up and down flights of stairs and between multiple facilities several blocks apart. Also includes set up and take down of dormitories, including moving of mats, cots, chairs, tables, full laundry bags and other items as required. Positive attitude with exceptional patience and customer service skills required. Offers of employment are contingent upon completion of a satisfactory background check. This is not a benefited position.

Rate of pay is $18.00/hour. Additionally, a $2.00 shift differential is paid for all weekend hours and nights after 7PM.

Will accept applications until vacancies are filled.

The City of Portland is strongly committed to diversity in its workforce.

Women and Minorities are encouraged to apply.

We are an Affirmative Action/Equal Employment Opportunity employer.

Type: INTERNAL & EXTERNAL
Group: ON CALL
Job Family: SOCIAL SERVICES
Posting Start: 09/02/2021
Posting End: 12/31/9999