Shelter Attendant Lead

Rippling, Inc.; Denver (CO); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

FSA/HSA

Disability/Life

Paid Vacation/Sick time/Holidays

401K

Employee Assistance Program

Job summary

Bayaud Works is seeking a Shelter Lead to provide on-shift leadership at Tamarac Family Shelter, a 24/7 non-congregate facility serving families with minor children. You will supervise Shelter Attendants, assign tasks, monitor safety, and support incident response while maintaining confidentiality and dignity for residents.

Ideal candidates have supervisory experience in shelter or human services, a commitment to trauma-informed care, and strong communication skills to ensure smooth operations

Qualifications

• High school diploma or GED required.
• Minimum one year of supervisory or lead experience required.
• Experience in shelter, housing, or human services preferred.
• Experience with families or vulnerable populations is strongly preferred.

Responsibilities

• Provide direct supervision and support to Shelter Attendants during assigned shifts.
• Coordinate daily shift assignments and monitor guest services and safety procedures.
• Ensure operations are trauma-informed, family-focused, and compliant with HOST requirements.
• Complete and review incident reports, shift notes, and HMIS service notes as applicable.
• Maintain strong shift handoffs and clear communication with incoming staff and leadership.

Skills

Trauma-informed care

Leadership

Communication

Problem solving

Staff supervision

Education

High school diploma or GED

Job description

Bayaud Works is a subsidiary of AC Disaster Consulting. Our Temporary Staffing Service partners with Federal, State, City, County, and private employers to provide high-quality staffing and operational support. Bayaud Works was created to provide opportunities for individuals with barriers to employment and has since expanded to include shelter management, safety patrol, janitorial services, and transportation operations.

Department: Bayaud Works, LLC – Stay Inn Micro

Reports To: Project Manager

Location: Tamarac Family Non-Congregate Shelter

Schedule: Full-Time, Non-Exempt (some evenings, weekends, and holidays may be required)

FLSA Status: Non-Exempt
Compensation: $26.00 per hour
Post Date: Sept. 18, 2026 to Sept. 28, 2026

Mission & Vision

Mission: Creating pathways for individuals and communities who have faced adversity by providing meaningful employment and supportive services.

Vision: A future where every individual has the opportunity to achieve stability, dignity, and self-sufficiency through meaningful work, compassionate support, and thriving communities. Bayaud Works will be recognized as the trusted leader in transforming lives through innovative workforce solutions, supportive services, and community partnerships.

Position Summary

The Shelter Lead is responsible for providing on-shift leadership for safe, consistent, and trauma-informed shelter operations at Tamarac Family Shelter, a 24/7 non-congregate family shelter serving households with minor children. This role supports the Project Manager by supervising Shelter Attendants, coordinating daily shift assignments, monitoring guest services and safety procedures, supporting incident response, and ensuring required documentation is completed accurately and on time. The Shelter Lead helps maintain clear communication across shifts, supports compliance with HOST requirements and Bayaud Works policies, and promotes a family-focused, housing-centered shelter environment rooted in dignity, confidentiality, accessibility, and respect.

Essential Duties and Responsibilities

• Provide direct supervision, direction, and support to Shelter Attendants during assigned shifts.
• Assign, delegate, and monitor daily tasks for Shelter Attendants, including guest services, front desk support, safety monitoring, cleaning, laundry coordination, meal support, room/unit checks, and other operational needs.
• Ensure shelter operations remain safe, orderly, trauma-informed, family-focused, and aligned with HOST requirements, Bayaud Works policies, and Tamarac site procedures.
• Support the Project Manager with real-time problem solving, staffing coverage, shift coordination, task completion, and communication of urgent operational concerns.
• Maintain accurate awareness of guests, partners, visitors, and staff on site and ensure visitor, check-in, check-out, and occupancy procedures are followed consistently.
• Monitor guest interactions to ensure services are provided with dignity, cultural humility, equity, accessibility, and respect for families experiencing homelessness.
• Respond to conflicts, behavioral concerns, medical concerns, safety issues, and emergencies using approved de-escalation, emergency response, and escalation procedures.
• Complete and review required documentation, including incident reports, shift notes, daily activity records, attendance or welfare check documentation, intervention strategies, HMIS service notes when applicable, and other records required by contract or site procedure.
• Review documentation submitted by Shelter Attendants for completeness, accuracy, professionalism, and timely submission before shift handoff or escalation.
• Ensure strong shift handoffs by communicating incidents, unresolved concerns, safety issues, supply needs, staffing updates, and follow-up items to incoming staff and leadership.
• Conduct or ensure completion of routine safety checks inside and outside the shelter, including common areas, guest-facing spaces, entrances, exits, and other assigned areas.
• Ensure the facility is clean, stocked, organized, and prepared for incoming shifts, including coordination with janitorial, laundry, facilities, and other site staff as needed.
• Support intake, orientation, room/unit assignment checks, resident engagement, and discharge-related processes as assigned and within the role’s scope.
• Protect resident confidentiality and privacy at all times, including following Tamarac’s requirement that staff may not confirm or deny whether any individual is staying at the shelter unless an approved exception applies.
• Follow record management and information security procedures, including safeguarding physical and electronic guest information and sharing information only on a need-to-know basis.
• Maintain professional boundaries with residents, families, volunteers, partners, and staff, and immediately elevate boundary concerns, conflicts of interest, or ethical concerns through the appropriate chain of command.
• Uphold standards for working with children and vulnerable adults, including maintaining observable interactions, avoiding isolated one-on-one contact, and following mandated reporting requirements for suspected abuse, neglect, exploitation, or endangerment.
• Support ADA accessibility and reasonable accommodation practices by identifying barriers, communicating needs through the appropriate process, and ensuring services are delivered in an inclusive and accessible manner.
• Assist with attendance verification and staffing communication for Shelter Attendants and report information directly to the Project Manager
• Support onboarding, coaching, and ongoing training of Shelter Attendants to ensure consistent understanding of shelter expectations, documentation standards, safety procedures, and professional conduct.
• Attend required meetings, briefings, trainings, and debriefs, and support implementation of updates to policies, procedures, and site expectations.
• Perform other job-related duties as assigned by the Project Manager, Site Director, or designated leadership.

Supervisory Responsibilities

• Directly supervises Shelter Attendants during assigned shifts.
• Provides coaching, direction, accountability, and real-time support to promote consistent staff performance.
• Escalates staffing concerns, performance issues, safety concerns, documentation gaps, and operational needs to the Project Manager or designated leadership.

Knowledge, Skills, and Abilities

• Knowledge of family homelessness, non-congregate shelter operations, trauma-informed care, low-barrier service delivery, and housing-focused shelter practices.
• Ability to lead frontline staff in a calm, supportive, professional, and accountable manner.
• Strong communication, documentation, organization, and problem-solving skills
• Ability to remain calm and use de-escalation strategies during conflict, crisis, or emergency situations.
• Ability to follow and reinforce confidentiality, privacy, professional boundaries, and information security standards.
• Ability to support safe and appropriate interactions with children, families, and vulnerable adults.
• Ability to work collaboratively with Operations, Programming, Facilities, Janitorial, Security, community partners, and leadership teams.
• Commitment to equity, inclusion, accessibility, cultural humility, harm reduction, and trauma-informed care.

Education and Experience

• High school diploma or GED required.
• Minimum one year of supervisory, lead, or comparable team coordination experience required.
• Minimum one year of shelter, housing, human services, emergency response, hospitality, or residential program experience preferred.
• Experience working with families, children, people experiencing homelessness, or vulnerable populations is strongly preferred.

Certificates, Licenses, and Registrations

• Must be able to pass a background check for work with vulnerable populations.
• Must complete required organizational, contractual, and site-specific trainings, which may include trauma-informed care, de-escalation, emergency response, CPR/First Aid, Narcan administration, harm reduction, confidentiality, mandated reporting, ADA/accessibility, shelter operations, documentation, and other trainings required by Bayaud Works, HOST, or site leadership.

Physical Demands and Work Environment

• Frequent walking, standing, bending, and lifting up to 50 lbs.
• Work performed in shelter environment with exposure to unpredictable situations.
• Reasonable accommodation may be provided for individuals with disabilities.
• FSA/HSA
• Disability/Life
• Paid Vacation/Sick time/Holidays
• 401K
• Employee Assistance Program

Equal Employment Opportunity Statement

Bayaud Works is an equal opportunity employer committed to fostering an inclusive and diverse workforce. We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, protected veteran status, or any other characteristic protected by federal, state, or local law.

Employment decisions at Bayaud Works are based on business needs, job requirements, and individual qualifications. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please redact or remove information that identifies applicant's age, date of birth, or dates of attendance at (or graduation from) an educational institution from the resume or other application documents prior to submitting the application.

As a proud Second Chance Employer (SCE), Bayaud Works actively supports fair hiring practices and welcomes individuals who are rebuilding their lives after involvement with the justice system. We believe in the potential of every person and are committed to providing opportunities that promote stability, professional and personal growth, and long-term success.

Discrimination or harassment of any kind will not be tolerated. We are dedicated to maintaining a respectful and supportive work environment for all.