Customer Support

Bayaud Works, LLC; Denver, Northern (CO, KY); Hybrid; USD 33,000 - 37,000; Part time

Benefits offered by this job

Paid Sick time

401K

Employee Assistance Program

Job summary

Bayaud Works is seeking an Operations Floater PRN to support 24/7 shelter operations across multiple areas, including guest support, safety monitoring, fire watch, janitorial tasks, documentation, and basic case management.

This PRN role offers variable shifts, including evenings, weekends and holidays, with a focus on trauma-informed, dignified service delivery and adherence to all safety and privacy requirements.

Qualifications

• Commitment to trauma-informed care and confidentiality.
• Ability to follow procedures and safety protocols.
• Comfort working with vulnerable populations in a shelter environment.

Responsibilities

• Provide flexible operational coverage across shelter programs including attendant duties, janitorial support, safety and security functions, fire watch, documentation, and basic case management.
• Complete shift documentation, logs, reports, and compliance records accurately and on time.
• Follow site, contract, and safety procedures and complete required onboarding and certifications within required timeframes.
• Perform other duties to support safe, effective, and compliant shelter operations.

Skills

Interpersonal skills

Communication

Conflict resolution

Flexibility

Education

High school diploma or GED

Job description

Bayaud Works is a subsidiary of AC Disaster Consulting. Our Temporary Staffing Service partners with Federal, State, City, County, and private employers to provide high-quality staffing and operational support. Bayaud Works was created to provide opportunities for individuals with barriers to employment and has since expanded to include shelter management, safety patrol, janitorial services, and transportation operations.

Job Title: Operations Floater PRN

Full Time or Part Time: PRN; may include evenings, weekends, and holidays as needed

FLSA Status: Non - Exempt

Temporary/Seasonal/Regular: Regular

Salary: $24.00 - $27.00 per hour dependent on contract and position.

Reports to: Bayaud Works Leadership

MISSION & VISION

Mission: Creating pathways for individuals and communities who have faced adversity by providing meaningful employment and supportive services.

Vision: A future where every individual has the opportunity to achieve stability, dignity, and self-sufficiency through meaningful work, compassionate support, and thriving communities. Bayaud Works will be recognized as the trusted leader in transforming lives through innovative workforce solutions, supportive services, and community partnerships.

Summary

The PRN Shelter Operations Floater is a flexible, as-needed position that supports 24/7 shelter operations across multiple functional areas, including direct guest support, safety and security monitoring, fire watch, janitorial and facility support, documentation, and basic case management support. The role helps maintain safety, sanitation, guest wellbeing, and operational continuity during emergency shelter operations, cold-weather activations, and other temporary or high-need staffing periods.

PRN staff may be assigned to one or more functional areas based on site needs, training, experience, and operational coverage requirements while upholding Bayaud Works standards for trauma-informed care, public safety, confidentiality, and dignified service delivery.

General Tasks, Duties, and Responsibilities

• Provide flexible operational coverage across shelter programs, including shelter attendant duties, janitorial support, safety and security functions, fire watch, administrative documentation, and basic case management support.
• Complete assigned shift documentation, logs, reports, and required compliance records accurately and on time.
• Follow Bayaud Works, site-specific, contract, City, HOST, safety, privacy, and emergency operating procedures.
• Complete required onboarding, training, certifications, and compliance requirements within 90 days of assignment or within the timeframe required by the site, contract, or supervising agency.
• Perform other duties as assigned to support safe, effective, and compliant shelter operations.

Division/Department Specific Tasks, Duties and Responsibilities

• Provide welcoming, respectful, and trauma-informed assistance to shelter guests.
• Conduct guest check-in and check-out, bed assignments and checks, and bag-and-tag of belongings.
• Distribute meals, linens, hygiene supplies, and other necessities.
• Monitor guest wellbeing and elevate medical, behavioral health, or safety concerns.
• De-escalate conflicts and behavioral disruptions using trauma-informed methods.
• Maintain accurate shift logs, guest counts, and incident documentation.
• Collaborate with shelter leadership, City staff, HOST partners, and outreach teams.

Security and Safety Functions

• Perform regular interior and exterior safety patrols of the shelter site.
• Monitor entrances and exits and control access points.
• Observe guest movement and facility conditions to support a secure environment.
• Respond to disturbances and elevate to emergency services when required.
• Enforce shelter safety rules and community standards in a trauma-informed manner.
• Complete security-related documentation and incident reporting.

Fire Watch Responsibilities

• Conduct assigned fire watch duties when fire protection systems are impaired or when required by the City or Fire Department.
• Perform scheduled patrols for fire hazards, obstructions, and unsafe conditions.
• Ensure emergency exits, pathways, and fire suppression equipment remain clear.
• Maintain accurate fire watch logs in accordance with Fire Department requirements.
• Immediately report fire hazards or emergencies according to emergency response protocols.

Janitorial and Facility Support

• Perform routine and emergency cleaning of sleeping areas, bathrooms, common spaces, and exterior areas.
• Sanitize high-touch surfaces according to public health and HOST sanitation standards.
• Remove trash, restock supplies, and monitor cleanliness throughout shifts.
• Assist with shelter setup, takedown, and reconfiguration during activations.
• Report facility maintenance issues, hazards, or sanitation concerns.

Basic Case Management Support

• Provide basic guest intake, program enrollments, resource connection, and service referral support under the direction of case management leadership.
• Assist with collecting basic guest information, identifying service needs, and communicating concerns to the appropriate team member.
• Support guests with understanding shelter expectations, available services, appointment reminders, transportation options, and next-step resources.
• Identify and elevate urgent needs related to health, substance abuse, safety, behavioral health, domestic violence, family needs, or housing instability.
• Maintain confidentiality and follow all documentation, privacy, mandated reporting, and program expectations.

Knowledge, Skills, and Abilities

• Commitment to equity, inclusion, and trauma-informed care.
• Ability to remain calm, compassionate, and professional in high-stress situations.
• Strong interpersonal, communication, and conflict-resolution skills.
• Comfort working with diverse and vulnerable populations, including individuals experiencing homelessness, migrants, and people with mental health or substance use challenges.
• Ability to follow procedures for safety, documentation, and reporting.
• Flexibility to work variable PRN shifts, including days, evenings, overnights, weekends, holidays, and short-notice coverage when available.

Experience and Education Required

• High school diploma or GED.
• Ability to pass applicable background checks for work with vulnerable populations.

Experience and Education Preferred

• Prior experience in shelter services, human services, case management support, security, janitorial operations, or a related field.
• Experience working with at-risk, vulnerable, or unhoused populations.

Supervisory Responsibilities

This position has no routine direct supervisory responsibility. PRN staff work under the direction of shelter leadership or designated functional leads.

Expected Hours of Work

Schedule varies based on operational need. Assignments may occur Sunday through Saturday and may include days, evenings, overnights, weekends, holidays, and short-notice coverage.

Travel Requirements

Local travel between assigned shelter sites throughout Metro Denver may be required.

Physical Demands

• Regularly required to sit, stand, walk, speak, and hear.
• Frequently required to lift or move up to 50 pounds.
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
• Work occurs in active shelter environments that may be unpredictable or stressful.
• Assignments may include indoor and outdoor exposure during shelter operations.

Additional Qualifications

• Must meet all site-specific, contract, and applicable training or certification requirements.
• Eligibility to work in the United States is required.

BENEFITS

• Paid Sick time
• 401K
• Employee Assistance Program

EEO Statement

Bayaud Works is an equal opportunity employer committed to fostering an inclusive and diverse workforce. We provide equal employment opportunities to all applicants and employees without regard to any characteristic protected by federal, state, or local law. Employment decisions are based on business needs, job requirements, and individual qualifications. Discrimination or harassment of any kind will not be tolerated.

As a Second Chance Employer, Bayaud Works supports fair hiring practices and welcomes individuals who are rebuilding their lives after involvement with the justice system.