Case Manager

SHELTER, Inc.; Pittsburg (CA); On-site; USD 58,000 - 62,000; Full time

Benefits offered by this job

18 days Paid Time Off

15 paid holidays

Life insurance and disability benefits

Tuition reimbursement

Job summary

SHELTER, Inc. is hiring a Case Manager for our Permanent Supportive Housing programs in Pittsburgh, CA. The role involves intake, assessment, and planning for individuals and families experiencing homelessness.

You will conduct comprehensive assessments, develop care plans, and provide financial coaching to support long-term stability. The position requires frequent travel for home visits and a 20‑person caseload, with a focus on compassionate, community-centered care.

Qualifications

• Bachelor's degree in social services or related field or equivalent experience.
• Proficiency with Microsoft Office; ability to use HMIS system for data entry and reporting.
• Experience with vulnerable populations preferred, including domestic violence survivors.

Responsibilities

• Intake and Assessment: verify income and documents; orientation on program services.
• Case Planning and Monitoring: develop data-driven care plans; drive participant-centered goals.
• Data and Documentation: keep HMIS data up-to-date and maintain case files within 24 hours of service.
• Maintain caseload of up to 20 households and coordinate with partners and participants.

Skills

Microsoft Office Suite

Interpersonal skills

Driving ability

Flexible hours

Education

Bachelor's degree in social services or related area

Certification from a four-year program

Associates degree with relevant experience

Tools

Microsoft Office

HMIS system

Job description

SHELTER, Inc. rebuilds lives one family at a time, by helping them re-establish a home and assisting with the skills and resources needed to live the life they deserve. Created in 1986, we are a community-based non-profit currently operating in Contra Costa, Solano, Sacramento, and Marin counties. In 2025 our compassionate teams helped 3,994 people secure or maintain their housing.

We believe a safe home and the opportunity to thrive are rights—not privileges. Every day, our teams have the honor of walking alongside families and individuals as they rebuild their lives. If you’re looking for more than just a job—and you want to be the spark that ignites lasting change in your community—you’ll find purpose here!

Work Location: Pittsburgh, CA

Employment Details: Full Time, Non- Exempt, Monday - Friday during business hours

Compensation: $28-30/hour

About the role: We are searching for a Case Manager for our Permanent Supportive Housing programs serving individuals and families experiencing homelessness! The expected case load is up to about 20 participants. This role includes frequent travel for home visits. If you’re a compassionate person who wants to make a life‑changing difference in someone's life, we’d love to talk with you.

What you’ll do:

Intake and Assessment

• Screen prospective participants by verifying income and documentation, obtaining necessary consents, and reviewing eligibility with supervisors.
• Conduct comprehensive assessments (HMIS, VI-SPDAT, Housing Retention) to evaluate participant strengths and risks while providing full orientation on program services, rights, and responsibilities.

Case Planning and Monitoring

• Conduct interviews and research to identify risks, stratify needs, and develop data-driven care plans.
• Establish participant-driven goals based on resource availability, consensus, and required level of care.
• Provide financial coaching—including budgeting, tax filing (EITC), and credit repair—to support long-term stability.
• Link participants to internal SHELTER, Inc. programs and external community resources, ensuring minor children are enrolled in school.
• Maintain a caseload of 20 households, facilitating case conferences and acting as a liaison between service partners and participants.
• Perform routine reassessments and proactively adjust care plans to improve outcomes in static or regressive situations.
• Manage case closures and exits—both voluntary and involuntary—ensuring all agency procedures and adverse action protocols are followed.

Data and Documentation

• Keep all relevant service data up-to-date in HMIS system and maintain case files in accordance with applicable guidelines, completing data entry immediately or no later than within 24 hours of service interaction.

What you’ll bring:

• Bachelors degree in social services or related area, certification from a four year program in related area, and/or a combination of education and experience that demonstrates a capacity to help people coming from crisis situations and traumatizing circumstances to develop self-sustainability. Associates degree with relevent experience will be considered.
• Experience with vulnerable populations, including domestic violence survivors, is preferred.
• Proficient computer skills, including Microsoft Office Suite (Outlook, Word and Excel)
• Ability and willingness to occasionally work flexible hours to accommodate participants available during the evening or on weekends , as agency needs.
• Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of personalities and roles - staff, residents, local agencies, contractors, lenders, etc.
• Billingual is a bonus!

Position Requirements:

• This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law.
• Must successfully pass a criminal background check
• Must provide TB test clearance

What we offer:

• 18 days of Paid Time Off
• 15 paid holidays, including your birthday!
• 100% paid Group Term Life insurance, Accidental Death & Dismemberment, Long-term disability insurance
• Up to $3,000 Tuition Reimbursement a year
• 403b with SHELTER Inc., matching contribution
• Pet Insurance
• Employee Assistance Program
• Discount Marketplace
• Internal growth opportunities

SHELTER, Inc., is an equal opportunity employer. We believe diverse perspectives drive innovation and lead to better outcomes for the communities we serve. We strongly encourage applications from individuals with varied backgrounds, identities, and lived experiences.

Notice:

This description is a guide only. Upon hire, you will receive a formal job description.