SHELTER ASSISTANT

Bethany House Services; Cincinnati (OH); On-site; USD 18,000 - 26,000; Part time

Job summary

Bethany House Services in Cincinnati is seeking a part-time Shelter Associate to welcome clients, orient new arrivals, answer questions, and help maintain a safe, clean shelter environment. You will provide trauma-informed support, share resource information, document shift notes, and collaborate with staff to meet residents' needs while upholding confidentiality.

The role requires a high school diploma, reliability, teamwork, and the ability to pass background checks and driver’s license

Qualifications

• Minimum of HS Diploma or equivalent.
• One year of experience in a social service environment.

Responsibilities

• Create a welcoming environment for shelter clients, including greeting clients, orienting new clients to the shelter, and answering questions.
• Empower shelter clients and provide support and crisis intervention through a trauma-informed care lens.
• Provide resource information or triage questions for families residing in the shelter.
• Communicate necessary client information to Shelter staff to keep them informed.
• Follow and enforce Shelter Guidelines, Policies, and Procedures with Shelter clients.

Skills

Communication skills

Professional boundaries

Trauma-informed care

Crisis intervention

Confidentiality

Microsoft Office

Driver's license

Teamwork

Education

High School Diploma or GED

Tools

Outlook

Word

Excel

Job description

Job Details:

Job Location: Reading Road - Cincinnati, OH 45237, Position Type: Part Time, Education Level: High School Diploma/GED, Salary Range: $16.00 - $16.00 Hourly

KEY DUTIES AND RESPONSIBILITIES:

• Create a welcoming environment for shelter clients, including greeting clients, orienting new clients to the shelter, and answering questions.
• Empower shelter clients and provide support and crisis intervention through a trauma-informed care lens.
• Provide resource information or triage questions for families residing in the shelter.
• Communicate necessary client information to Shelter staff to keep them informed.
• Follow and enforce Shelter Guidelines, Policies, and Procedures with Shelter clients.
• Support and assist guests with their shelter needs as they arise (ex. questions, concerns, hygiene supplies, cleaning supplies, bedding, food and more).
• Maintain the safety and security of shelter property, and report concerns to Shelter Manager/On-Call or the authorities.
• Maintain the cleanliness of the shelter by performing housekeeping tasks outlined in SA Task Lists (ex. sweeping, mopping, disinfecting).
• Complete Shelter room checks.
• Complete shadowing tasks as assigned when new team members join the support staff team.
• Maintain positive, supportive, and respectful guest relations.
• Treat residential clients with respect and professionalism by practicing active listening, preserving client confidentiality, avoiding power struggles, and maintaining patience in difficult situations.
• Work individually and as a member of the shelter team to engage in effective de-escalation.
• Issue blankets, sheets, and towels; distribute other supplies according to BHS procedures.
• Assist with all aspects of food service during the shift, as needed.

Documentation

• Document shift notes at least once per shift and completes proper documentation, including but not limited to task list checks off lists, incident reports, reasonable suspicion forms, and mandated reporter documentation/reporting duties.
• Other duties as assigned.

Team Participation

• Maintain family confidence and protect operations by keeping information confidential.
• Participate in training, supervision, and team meetings.
• Works effectively with co-workers, participants, and others by sharing ideas constructively and positively; listening to and objectively considering the ideas and suggestions from others; keeping commitments; addressing others by name, title, or other respectful identifiers; and respecting the diversity of our workforce in actions, words, and deeds.

EDUCATION AND EXPERIENCE

• Minimum of HS Diploma or equivalent
• One year of experience and a social service environment

SKILLS

• Strong organizational and communication skills.
• Ability to establish and maintain professional boundaries while working with clients.
• Ability to thrive in a flexible, fast-paced, and growth-oriented environment while maintaining a positive solution-oriented and client-centered approach.
• Experience in crisis intervention and problem solving with the ability to diffusing situations without heightening the conflict.
• Understanding and willingness to be trained in areas such as trauma-informed care, diversity, equity, and inclusion.
• Ability to maintain confidentiality of clients.
• Strong interpersonal skills, ability to be compassionate and firm towards clients.
• Ability to accurately record information for required client and staff documentation while maintaining confidentiality and strong boundaries.
• Ability to navigate Microsoft Office products, specifically, Outlook email, Word and Excel.
• Reliable and regular attendance
• Requires valid driver’s license and ability to meet BHS’s vehicle insurance requirements.
• Successful completion of BHS criminal background checks and drug tests.

PHYSICAL REQUIREMENTS

• Essential physical requirements of the job: kneeling, standing, pulling, climbing, balancing, crouching, walking, lifting, stooping, tactile sense, hearing, reaching with hands and arms, grasping, pushing, fingering, repetitive movements, talking.
• Exerting up to 40 pounds of force occasionally and/or up to 10 pounds of force constantly to move objects.
• Specific vision requirements: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

ENVIRONMENTAL CONDITIONS:

Inside environmental conditions.

Moderate noise level.