Shelter Case Manager

Bethany House Services; Cincinnati (OH); On-site; USD 30,000 - 36,000; Full time

Job summary

Bethany House Services in Reading Road, Cincinnati, OH is hiring a Shelter Case Manager. You will work one-on-one with families in the Emergency Shelter program, providing screening, advocacy, and ongoing case management to secure permanent housing and access to health care and financial assistance.

Responsibilities include maintaining a caseload of 10-15 families, meeting twice weekly, and coordinating services with community resources.

Qualifications

• Bachelor’s degree in social work, education, psychology, sociology, or related field.
• LSW license to practice social work in Ohio is a plus.
• Minimum 1–2 years experience working with families at risk of homelessness is a plus.

Responsibilities

• Maintain a caseload of 10-15 families.
• Meet with assigned families a minimum of twice each week.
• Assist participants with resolving barriers to permanent housing and other services.
• Assist participants with determining family needs in employment, education, health, and finances.
• Provide referrals to community resources and coordinate with service providers.

Skills

Trauma-informed care

Caseload management

Client advocacy

Confidentiality

Interpersonal communication

Office 365

Reporting software

Education

Bachelor's degree in social work / related field

LSW license in Ohio (preferred)

Tools

Office 365

Reporting software

Job description

Job Details: Job Location: Reading Road - Cincinnati, OH 45237, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: $22.00 - $26.00 Hourly, POSITION OVERVIEW

This position is accountable for working one-on-one with families participating in the Bethany House Services Emergency Shelter program. Through a trauma-informed care lens, Shelter Case Managers provide screening, assessment, advocacy, and ongoing case management for families experiencing homelessness. Shelter Case Managers coordinate services for participants needing affordable permanent housing, access to health care, financial assistance, and/or pre-employment training. This position also provides families who have effectively exited the Emergency Shelter program with limited follow-up services through BHS’ Post Shelter Support program.

KEY DUTIES AND RESPONSIBILITIES Direct Service

• Maintains a caseload of 10-15 families.
• Meets with assigned families a minimum of twice each week
• Assist participants with resolving barriers to obtaining permanent housing and other services by completing intake assessments and developing mutually agreed upon case plan with long-term and short-term goals and objectives.
• Assist participants in determining family needs in all areas, including, but not limited to, employment, education, financial health, access to physical and mental health services, and other identified conditions.
• Provide relevant referrals to community resources and service providers based on the goals and objectives mutually agreed upon with the family.
• Collaborate to ensure that clients who encounter barriers have a contact person at community agencies when support are needed.
• Identify appropriate permanent housing options for participants such as subsidized housing, Section 8, Rapid-Re-Housing, and VASH as well permanent supportive housing and services, affordable and market-rate housing, and other housing opportunities.
• Assist participants with completing rental applications, supportive and subsidized housing paperwork, survey rental market for affordable housing, and advocate for participants with prospective landlords.
• Provide families who have exited the shelter program with limited follow-up services through the BHS Post Shelter Support program.
• Provide transportation for clients to attend appointments in the community when transportation is a barrier.
• Other duties as assigned.

Documentation

• Enter participant case notes within established time frames into the software database (HMIS) and maintain participant records.
• Ensure all client files are arcuate and complete.

Team Participation

• Maintain family confidence and protect operations by keeping information confidential.
• Participate in training, supervision, and team meetings.
• Works effectively with co-workers, participants, and others by sharing ideas constructively and positively; listening to and objectively considering the ideas and suggestions from others; keeping commitments; addressing others by name, title or other respectful identifiers; and respecting the diversity of our workforce in actions, words, and deeds.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in social work, education, psychology, sociology, or related field
• LSW license to practice social work in Ohio is a plus.
• Minimum of 1-2 years experience working with families who are at risk of or who are experiencing homelessness is a plus.

SKILLS

• An ability to meet adults and children where they are and an understanding of the impacts of trauma on human development;
• Ability to provide healthy role modeling;
• Ability to maintain appropriate boundaries in the workplace
• Ability to maintain confidentiality.
• Experience with technology, Office 365, and reporting software applications.

OTHER POSITION REQUIREMENTS

• Requires valid driver’s license and ability to meet BHS’s vehicle insurance requirements.

PHYSICAL REQUIREMENTS

• Essential physical requirements of the job: kneeling, standing, pulling, climbing, balancing, crouching, walking, lifting, stooping, tactile sense, hearing, reaching with hands and arms, grasping, pushing, fingering, repetitive movements, talking.
• Exerting up to 10 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Specific vision requirements: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

ENVIRONMENTAL/WORKING CONDITIONS

• Normal office environment; inside environmental conditions.
• Communal residential living including age ranges from infant to adult.
• Duties will also be carried out in a variety of settings including client home, school and community.
• Moderate noise level.
• The position required extended use of a computer.
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

VOLUNTEER & SPECIAL EVENTS RESPONSBILITIES

• Supervise and direct volunteers throughout the event to ensure tasks are completed efficiently.
• Provide guidance and support, answering any questions and offering feedback as needed.
• Ensure volunteers understand and are comfortable with their roles and responsibilities.
• Work with other staff members to ensure volunteer teams are properly coordinated and their efforts are aligned with event goals.
• Communicate effective with volunteers and fellow staff members to ensure any challenges are addressed quickly.
• Ensure that volunteers are thanked for their efforts, reinforcing the contributions to the event's success.