Resident Advocate

The Salvation Army USA Central Territory; Warren (MI); On-site; USD 30,000 - 46,000; Full time

Job summary

The Salvation Army USA Central Territory is seeking a dedicated shelter staff member to oversee guests, address immediate needs, and foster a safe shelter environment.

Responsibilities include supervising common areas, de-escalating crises, performing daily checks, handling office duties, and attending trainings. When needed, assist in kitchen duties and cleaning tasks to maintain a clean, orderly facility.

Qualifications

• High School Diploma or GED or equivalent.
• Ability to maintain client confidentiality.
• Strong verbal and written communication skills.

Responsibilities

• Supervise common areas, dorms, lounges, clothing closet, and laundry room.
• De-escalate conflicts and manage crises with clear communication.
• Perform daily resident/security checks on guests and building exteriors.
• General office duties: answering phones, filing, typing, and record keeping.
• Attend trainings and staff meetings as directed.
• Cleaning and janitorial work including laundry and kitchen duties as needed.
• Keep dryer vents clear of dust and lint; floor upkeep throughout facility.
• Stay on duty until replacement arrives.

Skills

Verbal and written communication

Client confidentiality

Education

High School Diploma or GED

Tools

Microsoft Office 365

Teams

SharePoint

Job description

Position Summary:

Provide oversight to shelter guests and complete necessary paperwork, attend to the immediate needs of the guests, and encourage safe and harmonious shelter atmosphere.

Essential Responsibilities:

• Assist with menu planning.
• Supervise common areas, dorms, lounges, clothing closet, and laundry room,
• De-escalate conflict and manage crises as necessary, excellent verbal and written communication
• Perform daily resident/security check on guests, rooms, and exterior of building
• General Office duties, answering the phone, filing, typing, record keeping, recording shift summary
• Attend all trainings and staff meetings as directed
• Cleaning and janitorial work as required including laundry as needed
• Keep dryer vents clear of dust and lint
• Assist deep cleaning of the kitchen
• Floor upkeep, including dining room, office, laundry room
• In absence of cook, perform kitchen duties
• Must remain on duty until replacement arrives
• Perform other duties as assigned

Qualifications:

Education/Experience:

• High School Diploma / GED, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities

Skills, Knowledge & Abilities:

• Maintain client confidentiality

Computer Skills:

• Working knowledge of Microsoft Office 365
• Working knowledge of TEAMS and SharePoint

Certificates and Licenses:

• Must have and maintain a current valid driver's license and pass the Salvation Army Motor Vehicle Record check (MVR)
• Complete Safe From Harm training, and keep current as needed