Shelter Advocate – Weekend Overnight Shift

Rose Brooks; Kansas City (MO); On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Rose Brooks Center, a nonprofit domestic violence agency in Kansas City, MO, seeks a full-time Shelter Advocate for the Weekend Overnight Shift. The role delivers survivor-centered advocacy to shelter residents and hotline callers, with crisis intervention and safety planning as core duties.

Responsibilities include supporting a low-barrier, voluntary program, coordinating services, and promoting a safe living environment.

Qualifications

• Experience delivering excellent customer service to a diverse client group.
• Strong computer skills including MS Office and database systems.
• Effective verbal and written communication abilities.
• Time management and ability to prioritize tasks.
• Commitment to trauma-informed care and accessibility.
• Ability to collaborate within an interdisciplinary team.
• Valid driver’s license and proof of automobile insurance.

Responsibilities

• Provide survivor-centered advocacy to shelter residents and hotline callers.
• Conduct crisis intervention and safety planning.
• Support services and activities that promote a healthy, safe living environment.
• Collaborate with multidisciplinary team and external systems.

Skills

Customer service

Verbal communication

Computer skills

Time management

Trauma-informed care

Collaboration

Driver's license

Job description

Kansas City, MO. Rose Brooks Center, a nonprofit domestic violence agency, is currently seeking a full-time Shelter Advocate - Weekend Overnight Shift.

The Shelter Advocate is responsible for providing survivor-centered, accessible, and trauma-informed advocacy to residents of Rose Brooks Center. Rose Brooks Center's shelter is a low-barrier and voluntary participation program serving adult and child survivors of domestic violence. Primary responsibilities include providing crisis intervention, safety planning, and advocacy to callers on the hotline and in shelter, as well as facilitating services and activities that promote a healthy, safe, and positive living environment. This position supports the mission and values of the agency and collaborates across programs within a multidisciplinary team and with external systems. This position reports to the Shelter Manager.

QUALIFICATIONS:

Required:

• Experience providing excellent customer service and inclusive services to a diverse client group.
• Strong computer skills (MS office, database system, and other software).
• Effective verbal and written communication skills.
• Time management skills and the flexibility and ability to prioritize job tasks.
• Ability to provide services consistent with Rose Brooks Center's values, beliefs, and philosophies, centered on the principles of trauma-informed care and accessibility.
• Proven ability to collaborate within an interdisciplinary team.
• Valid driver’s license and ability to provide proof of automobile insurance.

Preferred:

• One year or more of experience working in a residential setting or crisis intervention role is highly preferred.
• Courses or classwork related to human services, social work, or related field.
• Experience in providing domestic violence advocacy.
• CPR/First Aid Certification.
• Knowledge of trauma-informed care and dynamics of domestic violence.

PHYSICAL AND MENTAL DEMANDS/WORKING CONDITIONS:

Ability to perform the following with or without a reasonable accommodation:

• Ability to see a computer screen, read, and complete forms.
• Ability to lift up to 25 pounds to waist level; push, pull, bend, climb, reach, sit, walk, and stand.
• Ability to transport (drive) residents on occasion.
• Ability to answer phone calls in a busy environment (hear callers and be responsive).
• Ability to use standard cleaning supplies.
• Exposure to animals (primarily dogs and cats).
• Exposure to contagious illnesses that may be present in an office or shelter environment.
• Exposure to others’ trauma.
• Ability to take personal responsibility for the effects of trauma exposure to reduce its negative impact on self and others.
• Ability to work in a high-intensity, fast-paced environment while multitasking and prioritizing responsibilities.

HOURS:

Full-time, non-exempt; Friday-Monday, 9 p.m.-7 a.m., including occasional holidays.

COMPENSATION AND BENEFITS:

This non-exempt position starts at $20.00 per hour, with an additional 5% shift differential for hours worked between 7 p.m. and 7 a.m. and all hours worked on Saturdays and Sundays and offers a comprehensive benefits package.

Candidates must consent to background and
Division of Family Services (Central Registry/Child Abuse) screenings

Rose Brooks Center is an equal opportunity employer