Shelter Advocate I - 2nd Shift

The Salvation Army North & Central Illinois Division; La Crosse (WI); Presencial; USD 25.000 - 36.000; Jornada completa

Descripción de la vacante

The Salvation Army North & Central Illinois Division in Wisconsin is seeking a dedicated shelter supervisor to oversee intake and client supervision at a homeless shelter in La Crosse. The role emphasizes safety, compassion, and compliance with shelter policies.

The position requires handling intake interviews, coordinating with case managers, and providing crisis intervention to residents. Strong communication and teamwork are essential to support clients and volunteers in a challenging,

Formación

• High school diploma or equivalent required.
• Experience with homeless population desirable.
• Equal opportunity employer statement included.

Responsabilidades

• Conduct intake interviews for new shelter residents.
• Monitor room assignments and distribute basic necessities.
• Provide supervision of shelter and residents, ensuring rules/policies followed.
• Assist clients with needs and refer to case manager as appropriate.
• Provide de-escalation and crisis response.
• Answer telephone calls and take messages when appropriate.
• Maintain cleanliness of shelter common areas.
• Assist with food service preparations and serving.
• Ensure shift is documented according to procedures.
• Perform room inspections.
• Supervise volunteers when assigned.

Conocimientos

De-escalation

Crisis response

Communication

Educación

High school diploma or equivalent

Descripción del empleo

Job Objective

Provide supervision and intake of clients, maintaining security, and providing supportive services.

Job Objective

Provide supervision and intake of clients, maintaining security, and providing supportive services.

Essential Functions

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Conducts intake interviews for new shelter residents.
• Monitors room assignments and distributes basic necessities.
• Provides necessary supervision of shelter and residents, assuring that rules and policies are being followed.
• Assist with client need, refer to case manager as appropriate.
• Provide de-escalation and crisis response.
• Answers telephone calls, taking messages when appropriate.
• Maintain cleanliness of shelter common areas.
• Assist with food service preparations and serving.
• Ensures shift is documented according to procedures.
• Performs room inspections.
• Supervises volunteers, when assigned.

Minimum Qualifications

The requirements listed below are representative of the minimal education, experience, knowledge, skills, and/or abilities required for this position.

Education: High school diploma or equivalent

Certifications: N/A

Experience: Experience working with the homeless population desirable

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.