Shelter Advocate: Direct Support for Families

Delta-T Group; Lowell (MA); On-site; USD 20,664,000 - 30,307,000; Part time

Job summary

Delta-T Group Massachusetts, Inc. is seeking Direct Support Shelter Advocates for a Lowell shelter. Immediate start. You will be part of a 24/7 team providing shelter and daily essentials to homeless families, helping with safety, meals, and goal-oriented transition out of shelter.

Shift options include 8am–4pm, 4pm–12am, and 12am–8am. You will interact with residents, conduct rounds, assist with meals, respond to crises, maintain cleanliness, and participate in trainings and staff meetings.

Qualifications

• Experience working with homeless individuals or at‑risk populations.
• Ability to work independently and manage crises with good judgment, communication skills.
• Current CPR and First Aid certifications are a plus.
• Physical ability to ascend/descend stairs and move equipment as needed.

Responsibilities

• Initiate and maintain appropriate social interactions with residents and assist as needed.
• Conduct rounds to ensure safety and security of residents.
• Assist with meal preparation, service and cleanup during shift.
• Intervene in crises related to medical, mental health, or interpersonal issues.
• Complete assigned tasks for the shift and maintain facility order.
• Monitor bedrooms, bathrooms, and dayrooms for safety and cleanliness.
• Attend monthly staff meetings and required trainings.
• Assist with room cleanups and packing as needed.

Skills

Crisis intervention

Communication

Safety procedures

First Aid CPR (plus)

Job description

Delta-T Group Massachusetts, Inc. is seeking Direct Support Shelter Advocates for a Lowell shelter. Immediate start. You will be part of a 24/7 team providing shelter and daily essentials to homeless families, helping with safety, meals, and goal-oriented transition out of shelter.

Shift options include 8am–4pm, 4pm–12am, and 12am–8am. You will interact with residents, conduct rounds, assist with meals, respond to crises, maintain cleanliness, and participate in trainings and staff meetings.