SharePoint Support & Governance Specialist

CPM Holdings, Inc; Northern (KY); Hybrid; USD 52,000 - 78,000; Full time

Job summary

CPM Acquisition Corp. is seeking a hands-on IT support specialist to help internally with SharePoint administration and enterprise app support. You will resolve user issues, maintain content, manage access, and support secure collaboration across Microsoft 365 tools.

The role offers growth in SharePoint, Power Platform, and related technologies within a collaborative team. Responsibilities include incident management, documentation, and user training to promote effective use of business systems

Qualifications

• Experience in IT support, application support, SharePoint administration.
• Working knowledge of Microsoft 365 and SharePoint permissions, libraries, and governance.
• Strong troubleshooting and problem-solving skills with escalation when needed.
• Excellent written and verbal communication with a customer-focused approach.
• Familiarity with service desks, ticketing systems, and documentation.
• Knowledge of PowerShell, SQL, or Power Platform is desirable.

Responsibilities

• Provide first-line support for SharePoint, SAP Business One, and other business applications, resolving routine issues and escalating complex matters.
• Administer and maintain SharePoint sites, pages, document libraries, lists, metadata, navigation, permissions, and user access.
• Process access requests, investigate issues, perform application testing, maintain documentation, and communicate system changes.
• Assist with SharePoint content management, including migrations, site improvements, content reviews, forms, workflows, and Power Platform solutions.
• Deliver user guidance, training, and knowledge resources to promote effective use of business systems.
• Manage incidents and service requests through the service desk system, ensuring timely resolution and accurate record keeping.
• Maintain troubleshooting records, support documentation, and knowledge articles to support efficient service delivery.
• Ensure compliance with organisational security, privacy, access control, and change management procedures.
• Collaborate with application specialists, administrators, vendors, site owners, and stakeholders to support operations.
• Monitor recurring issues and recommend improvements to systems and processes.
• Work to agreed service levels and escalate risks to maintain performance.

Skills

SharePoint administration

IT support

Microsoft 365

Troubleshooting

Customer service

Documentation

Communication

Ticketing systems

Education

Relevant IT qualification or apprenticeship

Tools

SharePoint Online

Microsoft Teams

Power Automate

Power Apps

PowerShell

SQL

Job description

CPM Acquisition Corp. is seeking a hands-on IT support specialist to help internally with SharePoint administration and enterprise app support. You will resolve user issues, maintain content, manage access, and support secure collaboration across Microsoft 365 tools.

The role offers growth in SharePoint, Power Platform, and related technologies within a collaborative team. Responsibilities include incident management, documentation, and user training to promote effective use of business systems